This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.
Call Center Representatives will answer phone calls and emails in our Admissions Call Center. This position also helps greet and check-in visitors at the Admissions office front desk.
Duties & Responsibilities
Answer incoming phone calls.
Complete outgoing calls for specific call groups
Monitor and respond to emails.
Complete data input.
Miscellaneous office duties such as scanning and printing as needed
Assist with staffing the front desk to greet and check in campus visitors
Serve as a model of excellence in professionalism and customer service as you represent the University of North Dakota
Call Center Reps will be trained as tour guides, including driving tours, to help with tours on a limited basis, if needed - (Essential)
Required Competencies
Excellent interpersonal communication skills
Basic computer knowledge
Knowledge of UND and use of directory
Able to work as part of a diverse team.
Ability to sit at a desk for 1-4 hours and communicate via phone and email.
Minimum Requirements
Requires 2nd semester Freshman status level (or above) and a 2.5+ GPA.
Successful completion of a UND student conduct check.
Morning and Evening availability
Applicants must be in good conduct standing with the University. Students may not be on conduct probation prior to or at the time of hire and during tenure of position. Placement on conduct probation is grounds for immediate dismissal. Applicants must sign a release for the Office of Student Rights & Responsibilities to verify this.
Successful completion of criminal history records check.
Ambassadors are required to follow the UND Student Code of Conduct, the Ambassadors Training Manual and the Ambassadors Dress Code.
Valid driver's license and ability to pass the driver's training requirement.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
Preferred Qualifications To Apply
For full consideration, applications must be received by the closing date and include the following materials: * Resume * Cover letter
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
