Job Description:
At TAYS Inc., every team member is vital. We recognize and celebrate diverse insights, believing they fuel our innovative spirit. We are not just tech-savvy; we are people-centric. You will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas. Here, you will collaborate closely with our clients, forging lasting relationships. We are on a quest for the brightest minds who relish technical challenges. If you are ready to contribute to our vibrant high-tech community, high touch let's uncover possibilities together!
This position is permanent, W2 position and will consist of a hybrid work schedule. The Desktop Support Specialist must reside within 2 hours of Woodlawn, MD.
Opportunity:
TAYS Inc. is seeking a Desktop Support Specialist of all levels to join our dynamic team! The Desktop Support Specialist will contribute to the maintaining of technical equipment and various projects within a federal agency. This role requires a qualified candidate with robust analytical, problem-solving, and communication skills, coupled with a keen attention to detail.
Primary Responsibilities:
Install, modify, monitor, test, and troubleshoot personal computer hardware and software to ensure optimal performance.
Provide technical support to maintain the availability and reliability of the company’s network, personal computers, software systems, and overall infrastructure.
Manage, maintain, and troubleshoot Local Area Network (LAN) performance, security, and infrastructure components.
Facilitate problem resolution and provide consultation, administration, and training for technical matters related to systems, hardware, software, and infrastructure.
Conduct pilot testing and monitor new systems and applications following implementation to assess their impact on infrastructure.
Oversee software and hardware upgrades and rollouts, ensuring seamless integration with existing infrastructure.
Utilize the Help Desk ticketing system to manage daily workflow efficiently.
Escalate unresolved issues related to infrastructure and systems to senior staff or management as necessary.
Report weekly service desk ticket statistics and infrastructure performance metrics to management.
Perform other related duties as assigned.
Minimum Qualifications:
Bachelor's degree plus 10 years of experience
Excellent written and verbal communication skills.
Strong customer service orientation and follow-up abilities.
High technical aptitude and self-motivated work ethic.
Commitment to excellence and maintaining high standards.
Strong organizational, problem-solving, and analytical skills.
Versatile and flexible with a willingness to adapt to changing priorities enthusiastically.
Proven ability to manage multiple projects and meet deadlines.
Strong interpersonal skills with the ability to engage effectively with individuals at all organizational levels.
Good judgment and the ability to make timely, sound decisions.
Creative, flexible, and innovative team player.
Proficient in professional and effective communication, whether in person, via phone, electronically, or through other mediums, to individuals and groups.
Thorough understanding of Windows operating systems and Microsoft BackOffice applications, along with a working knowledge of LAN networking and infrastructure management.
Excellent oral and written communication skills, particularly in a technical environment.
Demonstrates strong organizational skills, reliability, flexibility, and a commitment to collaborating closely with users and other support staff.
Why TAYS is the Perfect Place for You:
Flexibility: Enjoy a harmonious work-life with our flexible working options.
Remote Work: While our heart is in Baltimore, most of our roles support remote work.
Benefits: Competitive packages, including tuition reimbursement.
Leisure: Generous PTO, including 11 federal holidays and 2 floating holidays.
Team Events: Quarterly gatherings for team bonding or community service.
Military Friendly: We value the dedication and discipline of veterans and service members and urge them to apply.
Commitment to Diversity:
TAYS Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
