The University of Iowa Community Clinics (UICC) is seeking a patient-centered AssistantNurse Manager to support our Quad Cities Urgent Care Clinics.
This position provides managerial and clinical leadership to assure that all staff provide safe clinical care and have the education, methods and resources to accomplish their performance objectives. This position has some involvement in direct patient care as well as planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments. This position supports our UICC clinics and may travel between clinics to provide continued support.
Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction: Identify trends and determine QA priorities. Develop quality standards. Work with outpatient services Nursing Manager and the Administrator, UICC to appropriately allocate resources to meet quality and productivity expectation. Collaborate with outpatient services Nursing Manager and the Administrator, UICC to develop, implement and monitor plan to enhance patient satisfaction. Formulates, reviews, and revises policies and other standards of professional practice essential for optimum delivery of patient service; assures compliance with established standards of care (practice and performance).
Patient Care/Services Delivery: Supervise care delivery and assist in coordinating patient care teams within the Urgent Care locations. Identify needs, trends, and forecasts in order to provide quality patient care. Ensure appropriate staff schedules; provide direct patient care in the Quad Cities Urgent Care Clinics as needed/directed by Nursing Manager and the Administrator, UICC.
Planning and Goal Management: Interprets, communicates, implements and monitors goals and objectives articulated in the institutional, departmental and/or divisional strategic plan. Functions innovatively and looks beyond current reality to forecast future direction, takes risks, challenges traditional assumptions and solves problems creatively. Collaborate with outpatient services Nursing Manager and the Administrator, UICC to develop action plans that meet strategic goals; provide progress reports to outpatient services Nursing Manager and the Administrator, UICC.
Communication/Collaboration: Communicate with Advanced Practice Providers, LIPs, staff and other health care providers on a regular basis to promote effective and efficient operations within the Quad Cities Urgent Care Clinics; communicate with patients, families and staff to address and resolve issues. Designs innovative models of care utilizing skills of the multidisciplinary team yielding efficient and effective outcomes. Facilitates multidisciplinary participation in the clinical problem identification and resolution processes; utilizes human resources data and budgetary information to formulate recommendation to Nurse Manager and the Administrator, UICC Services. Builds and sustains relationships, resolves conflict, handles negotiation effectively, and develops collaborative working relationships.
Education Programs: Provide clinical education to develop staff competency. Oversee clinical education activities and agreements with other educational institutions and in conjunction with the Clinical Practice Leader and Nursing Manager. Ensure staff compliances are applicable and complete.
Clinical Service/Unit Operations Management: Knowledge of and ability to manage effective and smooth operations within clinical outpatient units by utilizing various management principles and techniques.
Human Resources Management: In collaboration with UICC Human Resources, Nursing Manager and the Administrator, UICC, hire, develop and manage the performance of staff within the services. Understand and apply appropriately the provisions of the collective bargaining agreements; assure staff is compliant with competencies, policies, procedures and regulations. Oversee the daily management of ELMS, including but not limited to approvals/denials, scheduling.
Financial Management: Actively help manage operating expenses for the Quad Cities Urgent Care Clinics; review with the Administrator, UICC financial reports and provide insights to budget variances; recommend budget ideas, resources and cost containment strategies. Motivates staff to high performance by exercising strong stewardship of university resources.
Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Healthcare Regulatory Environment: Knowledge and understanding of legislation and regulatory bodies affecting healthcare and clinical practices. Ensure all regulatory policies, protocols, guidelines and/or practices for are followed and/or met.
Performance Management: Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.
PROFESSIONAL EXPECTATIONS/UNIVERSAL COMPETENCIES
Positive Impact/Achieving Results
Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.
Service Excellence/Customer Focus
Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
Collaboration and Embracing Diversity
Positively interact with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, nationalities, genders, ages, etc.
Supervision Received
Joint supervision is received from the UICC Nursing Manager and the Associate Director of Nursing with UICC & Director of Patient Care Services.
Supervision Exercised
Functional supervision is exercised over clinical outpatient services nursing staff (Staff Nurse, Paramedic, Imaging Tech, Medical Assistant, etc).
Percent of Time: 100%
Pay Grade: 5A https://hr.uiowa.edu/pay/plans
Schedule: 40 hours per week, Monday - Friday, variable hours between 7:00 AM - 5:00 PM with limited, rotating off-shift/weekend coverage to support our weekend option staff as needed.
Location: Bettendorf/Davenport- Availability to provide support to other clinics within a 2-hour radius required. Fleet Car provided. Paid drive time.
Benefits Highlights:
Regular salaried position located in Bettendorf, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa? click here
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm
EDUCATION REQUIRED
A Baccalaureate Degree in Nursing is required. Master's Degree in Nursing preferred
CERTIFICATION/LICENSES REQUIRED
Current license to practice nursing in Iowa required
Current BLS, ACLS, and PALS certification required or obtained within 1 year of starting
Job-related certification in a role or specialty through a nationally recognized professional certification body. If not currently certified must seek certification in a role or specialty as soon as eligible to sit for the exam
Driver's License and ability to meet UI Fleet Safety Standards.
EXPERIENCE REQUIRED
Minimum 3 years of nursing experience.
Minimum 1 year of direct supervision of clinical staff within an acute care setting.
Current acute care clinical experience (minimum 1 year)
Demonstrates excellent time management, organization of workload, delegation, analytical, decision-making skills, attention to detail and thoroughness
Demonstrates collaboration and effective interpersonal relationships with nursing staff, medical staff, interdisciplinary teams, and other hospital departments
Demonstrated effective teaching skills for staff and patient education
Demonstration of excellent problem solving skills
Demonstrated experience fostering a welcoming and respectful work/academic environment.
Experience in leading changes in nursing care based on systematic evaluation and evidence-based model
Role models professional practice and has reputation for clinical and service excellence
DESIRED EXPERIENCE
Previous education standardization of workflows/improvement process
Ability to work autonomously
Previous healthcare experience working collaboratively with multidisciplinary team
Member/active participation in professional organization
Experience working in a union environment
Experience working in walk-in clinics
Knowledge of University policies and procedures
Application Process: In order to be considered, applicants must upload resume and a plain text cover letter. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for university sponsorship for employment authorization. For questions, contact rebecca-haganman@uiowa.edu.
