At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
OmniSOC Background:
OmniSOC is a security operations center hosted at Indiana University which provides monitoring and security operations services to US-based higher education institutions, research and education networks, and NSF-funded research facilities. Our teams work together to deliver high-quality, timely service to our membership. Our success is dependent upon our teams working in a collaborative, highly organized and efficient manner, this position will work across all OmniSOC teams to ensure access to secure computing endpoints and IT resources.
OmniSOC Key Values:
Member focus
Analysts engage deeply with members to understand their goals, strengths, needs and challenges.
We are committed to raising the cybersecurity level of our community for the betterment of all.
Impact
Each analyst at OmniSOC bears responsibility for the success of OmniSOC and our community. We are committed to enabling the missions of education and research members through safer technology.
We are focused on the impact of work over volume.
Individual Mastery and Collective Improvement
We value an exploring mindset and actively encourage curiosity while pursuing ways to learn more, make the world better, and expand our expertise.
We view mistakes not as failures, but learning opportunities, and try to learn from each failure.
Communication
We are open and direct with each other when discussing problems.
We default to openly sharing information with each other, our members, and the community.
Courage
We make tough decisions without agonizing and learn through doing and through one another to collectively improve our decision making.
We act according to our principles even when no one is looking, we are unafraid to speak our minds or question actions that don't align with our professed values.
Job Summary
OmniSOC is seeking a knowledgeable and skilled individual for a part-time hourly IT User Support Specialist (IT Pro) position. This position will have time to cross train with the OmniSOC analysis, platform and services teams to provide career advancement opportunities.
Department-Specific Responsibilities
Provides IT support for OmniSOC staff's endpoints (desktops, laptops, mobile devices and other IT devices).
Assists staff with IT related issues and assist with other general IT tasks internal to OmniSOC.
Directly support OmniSOC staff and track and maintain staff IT equipment and the infrastructure used to maintain it. This support enhances OmniSOC's staff's ability to effectively complete the organization's mission: to provide monitoring and security operations services to US-based higher education institutions, research and education networks, and NSF-funded research facilities.
Maintains a fleet of OmniSOC endpoints in a standard and secure state
Technical guidance and complex tasks including administration of devices running Windows, Mac, and Linux operating systems (OS).
Develops and maintains activities to deploy, configure and maintain computing devices used by OmniSOC staff.
Works with OmniSOC's internal security team to establish secure baseline deployment "images" for each OS
Builds and configures new machines to standard
Maintains the inventory of OmniSOC staff equipment; including Move/Add/Change processes for endpoints and peripherals
Responsible for working with staff on equipment procurement using the Move/Add/Change Process
Ensures vulnerability management process is completed regularly for OmniSOC endpoints.
Responds to IT trouble ticket requests for OmniSOC staff
General IT consulting for OmniSOC staff
Writes and maintains detailed documentation on IT support procedures
Assists other OmniSOC teams in maintaining IT infrastructure:
Maintains the OmniSOC Active Directory (AD) Organizational Unit (OU), and Group Policy Objects (GPO)
Assists OmniSOC's Business Development team to maintain the OmniSOC website and communications systems.
Manages IU provided Endpoint Management and Monitoring Services
Helps interpret, integrate, and utilize existing IU IT infrastructure to meet OmniSOC's IT needs
Provides support for OmniSOC Events as needed
Contributes to development and operations projects as assigned
Other duties as assigned
Qualifications
EDUCATION
Required
General knowledge at the high school level.
Preferred
Associate's degree in Computer Science or related field
WORK EXPERIENCE
Required
1 year of general IT support experience
Preferred
2 years of experience with general IT support.
Technical knowledge backed by a minimum of 2 years of experience in IT support of endpoints devices running the Microsoft Windows, Mac OS, and Linux Operating Systems (OS)
Experience working with Indiana University Enterprise systems. Specifically those used to support IT resource users, endpoints, and endpoint management
SKILLS
Required
Ability to effectively communicate and exchange information with a wide range of diverse individuals
Maintains professionalism even when under pressure
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in work related areas
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Creativity in identifying complex problems and finding solutions quickly and accurately
Attention to detail in communicating technical issues and implementing solutions
Demonstrated knowledge of Microsoft Windows and Mac OS operating systems Ability to be organized
Combination of curiosity, determination, and independent thinking
Drive to stay atop IT hardware and software trends, strengthen existing skills and learn new ones
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. The person in this role will be expected to be able to: communicate in person and remotely via text, bend, reach, kneel, and pull and manipulate, move loads up to 50 pounds (typically computer equipment). May require prolonged periods of sitting and standing, and using a computer for communication and administration of duties.
Level of Decision Making
This position will have a moderate degree of general direct supervision and oversight of their duties. The IT User Support Specialist is expected to make decisions on technical tasks on a daily basis with limited supervision. The IT User Support Specialist is expected to prioritize and coordinate tasks with team members and OmniSOC leadership in order to meet project deadlines and deliverables.
Additional Information
Candidates are encouraged to apply even if they feel they lack the exact qualifications and experience requirements listed in this job opening.
Work Location
Bloomington, Indiana
This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Advertised Salary
$18.00 - $21.00 per hour, dependent on level of experience and demonstrated knowledge and ability.
Work Hours
20 to 29 hours per week
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
