Our client is seeking a dynamic and experienced Jr. Product Manager to join their Subscriptions team. This role is pivotal in defining and managing customer experience workflows, ensuring a seamless and engaging subscription journey for customers. You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.

Key Responsibilities:
- Develop and optimize end-to-end customer experience workflows for our client's Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
- Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
- Collaborate with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows.
- Create and maintain a product roadmap that aligns with business goals and customer needs.
- Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives.
- Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
- Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
- Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience.
- Communicate product vision, strategy, and progress to stakeholders at all levels.
- Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions.
- Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.

Skills Overview:
- At least 5 years of experience in product management, including writing technical specifications and product requirement documents.
- Past experience involving UX/UI.
- Proficiency in market research and customer needs analysis.
- Ability to take charge and lead initiatives end to end.
- Ability to prioritize and focus on product features that can drive maximum impact with minimal resources.
- Preferred: Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager.
- Preferred: Subscriptions background.
- Preferred: Experience with A/B or multi-variate testing, AI/ML testing experience.

Join our client's team and contribute to their mission of growing meaningful customer relationships through innovative subscription services.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $62 - $70 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.