Posted in General Business about 2 hours ago.
Type: Full-Time
Location: Bloomfield, Connecticut
Position Summary
The Client Service & Operations organization within the Digital & Analytics division is pivotal to driving and impacting the Client Experience across several business segments. The Senior Director of Implementation has accountability to US Employer, Cigna Global, Evernorth and PBM implementation functions in support of new and existing growth clients. This Senior Director will drive a high performing team to execute on strategy and vision of a consistent, repeatable, process ensuring high quality client satisfaction and retention.This leader will develop strong partnerships across Sales and Account Management, Technology, Specialty, Product, and other Operational teams to drive alignment and continual efficiencies for operational readiness and effectiveness. This Senior Director must think with an enterprise mindset and continuously challenge the status quo necessary to balance market demands with successful delivery.The Senior Director will serve as the overall accountability leader for RFPs, finalist presentations, consultant relations, implementations, expansions, and client escalations. Additionally, this leader will serve as a program sponsor on special internal projects to continue to drive effectiveness and alignment across the organization in support of greater client, member, and employee satisfaction. This role will be expected to lead teams directly and cross-functionally to develop to their full potential and meet organizational goals.
You will be responsible for leading a team of approximately 500 people, including 6 Directors/Sr. Managers. In your first 90 - 120 days, you will focus on three primary activities: 1) gain an understanding of the roles, teams, and resources within the organization by shadowing the current leader, 2) observe, identify and implement areas of improvement and 3) participate in Project Accelerate in an advisory capacity.
Responsibilities:
Qualifications
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 170,200 - 283,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Cigna
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Cigna
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Cigna
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