Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
TRADE/IT SUPPORT ANALYST
Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support with a minimum of 15 years of domain experience who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. This role reports into the Support Manager based out of Chicago for Brokerage Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications under Northern Trust Company.
ROLE :
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application.
This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
The ideal candidates will have excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.
Some night/weekend work may be required sometimes. Candidates should be available Monday - Friday along with expectations of escalation from the business and/or team members. The Candidate is expected to be located in Chicago and work on the trading floor at the Chicago office in person all 5 days a week.
The candidate needs to have a good understanding of functional expertise in brokerage or any other OMS (Order Management System) trading support function.
PRINCIPAL RESPONSIBILITIES:
Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
Candidates should be able to work with trading business partners to analyze and resolve their queries.
Monitor and work with other members of the global team, managing their daily work and ensuring that all business queries/ escalations are responded to promptly.
Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
Incident detection, root-cause investigation, problem management (ITIL)
Effort to be put into understanding the in-depth knowledge of business unit / function
Aim to grow into a subject matter expert on the business side of the application
Carries out activities that are large in scope, cross-functional and technically difficulty
Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
Managing Fire-call support including off-hours and weekend support
Review and Maintain DR documentation and participate in annual exercises.
Assistance in training and maintain a very highly trained team globally
SKILLS / EXPERIENCE:
Minimum of 15 years experience with Flextrade OMS.
Minimum of 10 years experience with FIX Messaging/Format.
Minimum of 15 years experience with Bloomberg applications.
Minimum of 10 years experience using shell script, sql.
Excellent oral and written communication skills are required - Ability to speak to traders confidently
In-depth Functional / Industry Knowledge is required - Brokerage / Sec Finance
Highly flexible and adaptable to change with Effective communication and interpersonal skills.
Prior working knowledge of Northern Trust would prefer (any location office)
Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
