Job Description:

Location: Draper, UT

Salary: Negotiable

Description:
Join Our Dynamic Technical Support Team!


Are you passionate about technology and eager to make a difference in a fast-paced enterprise environment? We're looking for a skilled Technical Support Specialist to join our team and provide top-notch support to our global clients.


What You'll Bring:

• 
  Experience: At least 2 years in technical support within an enterprise setting, with a preference for phone support experience.


• 
  Technical Expertise: Proficient in troubleshooting and supporting:
  
  
  • Microsoft Windows (Windows 7, 10)
  
  
  • Networking (LAN, WAN), corporate enterprise domain infrastructure
  
  
  • Windows desktop and server operating systems
  
  
  • Microsoft Active Directory and Outlook
  
  
  
  


• 
  Office Savvy: Solid understanding of Microsoft Office products (Word, Excel, PowerPoint).


• 
  Virtualization Knowledge: Basic understanding of Citrix, VMware, VDI, and other virtualization technologies.


• 
  Mobile Mastery: Capable of troubleshooting mobile OS applications (iOS/Android).


• 
  Team Spirit: Collaborative, self-motivated, and a quick learner.


• 
  Communication Skills: Excellent English proficiency and strong communication abilities.


• 
  Customer Focus: Exceptional customer service skills with a commitment to ownership throughout the resolution process.


• 
  Flexibility: Willingness to work any 24x7 shift as needed to support business continuity or other critical events.


• 
  Language Support: For our Asia language support team, working hours will align with the region of support based on the language spoken.


Preferred Qualifications:




• 
  Advanced Experience: 3-5 years in technical support within an enterprise environment.


• 
  Global Perspective: Experience in a multicultural, global environment.


• 
  Language Proficiency: Strong verbal and written skills in Japanese, Mandarin, or Korean for our Asia language support team.


• 
  Microsoft Exchange: Experience with Microsoft Exchange in an enterprise setting.


• 
  Office Expertise: Advanced proficiency with Microsoft Outlook and other Office products.


• 
  SharePoint Skills: Experience supporting Microsoft SharePoint.


• 
  Mac Knowledge: Proficiency in supporting Macs and OSX.


• 
  Unix Command Line: Comfortable with Unix command line operations.


• 
  Voice Systems: Experience with enterprise voice systems like Cisco Call Manager, Avaya PBX, Avaya Meeting Exchange, or other voice infrastructure.


Education:




• 
  Required: High school diploma


• 
  Preferred: College degree

Contact: arobinson@judge.com


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