Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors. The position of Quality Management Fix- It Team Manager is responsible for managing a small group of tenured Metalsmiths responsible for recovery and repair of time sensitive pieces, assuring the highest standard of quality. The team also completes proactive projects to prevent future complications, in concert with other members of the Quality Management Team, under the leadership of the Quality Management Director.

Key Responsibilities:
Organize and distribute work to Fix- It Team Metalsmiths. Coordinate with other departments to obtain and process work. Inspect completed work using a microscope, visor, and/or loupe. Update CRM software (Salesforce) with details of work completed. Collaborate with other members of the Quality Management and Manufacturing teams to ensure root cause is understood and problems are addressed. Coach Metalsmiths on progress and goals using monthly meetings. Lead weekly team huddles and attend other department meetings.

Minimum Qualifications:
High School Diploma (college education a plus) At least two years experience in the following skills:
Leadership or organization of multiple employees Organizing and prioritizing workflow Problem solving and root cause analysis
Productive independent worker Positive, collaborative nature

Preferred Qualifications:
Understanding of LEAN manufacturing and/or the Shingo Model Experience inspecting or reviewing small items, such as jewelry Quick learner capable of learning multiple systems and terminologies quickly. Experience in the jewelry industry a plus.