At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like?
The Floating General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
Location: traveling to MTM Transit locations all over the US as needed.
What you’ll do:
Division Implementation
Organize and coordinate all activities required for successful division implementation (staffing, administration, safety, maintenance, and training)
Interface with client, local leadership team, and support team
Ensure proper staffing and training
Contractual compliance
Ensure Service excellence day one (1) of divisions operation
Floating coverage
Provide General Manager support and accomplishment of duties as required at an assigned division for a period of time until a permanent General Manager can be hired
Visit and provide guidance, best practices, and operations assistance to divisions that are in need of additional support
Provide support to an assigned division to improve service performance, client relations, financial results
Special Projects
Assist COO with process improvement projects and company rollout of initiatives
Maintain visibility into all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner
Maintain a thorough knowledge of MTM Transit departments and compliance programs
Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting tools
Provide support for questions or concerns that arise regarding MTM Transit, and addressing these in an appropriate, timely manner
Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services
Maintain a “Safety First” attitude with the Client and all staff members
Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner
What you’ll need:
Experience, Education & Certifications:
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
3+ years of experience in transit management with expertise in Fixed Route from larger systems
Previous management experience in the Para-Transit or livery industries
Previous experience working with senior citizens or persons with disabilities
Experience establishing key processes and procedures
Proven experience in operations and management of staff
Proven experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Must possess a valid current driver’s license
Ability to travel to locations and stay for extended period of time as needed
May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment)
Skills:
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Required to have capabilities as it relates to data analytics
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem-solving skills
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems and issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Monitor performance of direct reports and provide coaching and guidance
Regular attendance is required
Even better if you have...
Prior contract and or project management experience preferred
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Minimum Salary: $76,960/annually
Maximum Salary: $113,400/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
