Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Position Title: Software Engineer, Operations Support

Reports To: Manager, Software Engineering

Department: Technology

Work Location: United States (Remote)

Classification: Salary

Position Summary

LanguageLine Solutions®, a Teleperformance Company, is the global leader of On Demand Interpretation Services, providing language services to more than 28,000 clients worldwide. We facilitate communications by bridging language and cultural barriers to help our customers create understanding, improve productivity, maximize financial performance, build loyalty, and comply with regulations and laws. We utilize the most advanced cloud platforms as well as mobile and digital technologies to instantly link to our worldwide network of over 15,000 highly skilled interpreters in 240+ languages 24x7x365.

LanguageLine Solutions® is looking for an experienced Software Engineer who is dynamic and excited about being part of a fast-moving and growing team. You will collaborate across the organization to execute the most important company priorities.

Essential Functions

As a Software Engineer, you will be a part of a growing team of hands-on, passionate professionals delivering critical system functionality & innovative software solutions for internal and external clients. This work will span back-end systems, cloud servers, interpreter desktop applications, and mobile applications that are in the hands of our customers. The ideal candidate will have strong technical skills, the ability to quickly move across different technologies, and the ability to work in a fast-paced environment.

Responsibilities of the Software Engineer will include

• Design, develop, modify, implement, and support software components anywhere in the software stack.


• Review and debug code.


• Remain current on new technologies; evaluate and make recommendations as necessary.


• Mentor Software Engineers to allow for skill/knowledge development through advice and coaching.


• Troubleshooting and resolving issues, problems, and errors encountered across our web properties, internal applications and systems as reported or experienced.


• Support LLS' Quality Management System (QMS) to continually improve the Division's processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.


• Participating in ongoing education and professional development opportunities.

The minimum and maximum full-time annual salary for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions' current salary range for this position. US (Remote) pay range is $140,000.00 - $150,000.00 USD Annually.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Qualifications

• 7 years hands-on Java experience working with scalable back-end systems.


• Experience working in Linux environments.


• Experience in agile delivery, as well as DevOps.


• Competence in scripting languages such as Python, or Bash shell.


• Excellent communication and collaboration skills.


• Bachelor's degree in computer science or related field, or equivalent work experience.


• Salesforce/Apex, Elasticsearch, and/or WebRTC development experience is a plus.


• Must possess excellent business judgment and a practical, common-sense approach to getting things done.


• Ability to diagnose and troubleshoot problems, as well as consult on architectural design and configuration changes.

Typical Physical Activity

Physical Demands

• Constantly involves sitting, standing, walking, using hands to handle or feel, reaching with hands and arms, talking, and hearing.

Physical Requirements

• Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.


• Able to lift a minimum of 40 lbs.

Typical Environmental Conditions

• Responsibilities require a flexible work schedule.


• Use a computer, laptop, and desktop for up to a minimum of 8 hours per day.


• Use a telephone handset and/or headset throughout the work day.


• We work in an open collaborate environment, you will likely be exposed to


• moderate noise levels (i.e., discussion, computers, printers, or light traffic)

Travel Requirements

• Up to 10% travel requirement for this position.

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)