Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Tech Support Engineer 4 - you will provide logistical product support for assigned Ultrasound platforms within the (CS) Customer Services team .
Our global team : We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at
https://jobs.siemens-healthineers.com/careers
Job Summary
You will provide logistical product support for assigned Ultrasound platforms within the (CS) Customer Services team sitting as a primary member of the appointed Product Steering Groups. You are expected to work closely with the Serviceability team within CS and cross functional members to include Product Management, Supply Chain Management, and Product Engineers of your assigned product platforms.
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Tech Support Engineer 4 , you will be responsible for :
For spare part readiness with respect to new product introductions as they relate to product support.
You will have responsibility for sustainment of these parts as they change or evolve throughout the product lifecycle, working closely with our Supply Chain Management and CS Managed Logistics teams. As part of the service lifecycle you will Initiate, develop, release, and manage product field updates utilizing the update handling tool and process.
As the product support expert, you will provide data inputs into the end-of-delivery and end-of-support process to ensure a smooth completion of the product lifecycle.
• In this senior role you will assume a lead position within the team and become a process expert providing the SLM team support and training team members as needed.
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
Resource Planning
Establishes agreements on assignment content, quality, costs, and deadlines
Determines resource allocation, prioritization, and distribution of work
Manages tasks, projects, and status of deliverables
Anticipates limitation/constraints with early identification of discrepancies and initiates appropriate measures to ensure completion
Opportunity Management
Identifies and drives throughout the service lifecycle opportunities for improving processes, product quality, and costs in close alignment with appropriate partners and stakeholders
Throughout the product service lifecycle, identifies and assesses risks and develops suitable strategies for risk mitigation (elimination, reduction) in close alignment with appropriate partners and stakeholders
Required skills to have for the success of this role
BS degree in a related field, or equivalent work experience in medical devices and/or customer service
Typically, 5-8 years in medical devices and/or customer services relevant roles
Experience with workflow in customer service operations
Effective design, project management, analytical, troubleshooting, influencing and problem-solving skills
Ability to work cross-functionally with multiple teams and stakeholders, including Engineering
Analytical ability, judgment and decision making
Excellent written and verbal communication skills and organizational skills
Knowledge of Microsoft Office suite required (especially Outlook, Word and Excel)
Knowledge and experience with SAP a plus
Compliance with all company policies, procedures and guidelines is essential at all times
The pay range for this position is $127,000 - $172,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here : https://benefitsatshs.com/index.html
This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers
If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .
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