As one of the nation's largest electric utility companies with a focus on sustainable energy, FirstEnergy knows that it takes a workforce of highly trained, dedicated, and motivated individuals to generate and deliver safe and reliable power. Our Information Technology (IT) professionals are at the heart of this workforce, playing a key role in helping our business units achieve business goals in the generation, transmission and distribution of electricity. As a result, FirstEnergy invests in the success of its people through continuous development opportunities to develop and refine skills support career advancement. FirstEnergy is proud to develop new experiences for both employees and customers and is committed to developing a diverse workforce, reflective of the communities we serve, by recruiting and retaining talented employees from a variety of backgrounds
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]
The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.
We have recently embarked on a digital transformation journey where we are reimagining the way we work and serve our customers, employees, and stakeholders. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:
Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and track outage repairs.
Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
Corporate: automate business processes to enable employees to complete higher-value and more rewarding work.
As a Scrum Master at FirstEnergy you will lead the Agile scrum process for squads developing digital products. You will work on digital scrum squads with a Product Owner to deliver incremental value each sprint for the products and coach others on Agile methodologies. Your primary responsibility is to help the self-organizing, self-managing squad achieve its goals. You will remove impediments and act as a shield from external distractions, create a safe working environment and you are an innovator who constantly seeks continuous improvement.
Job Responsibilities include (but are not limited to):
Build and coach high performing squads developing analytical, journey, or automation products.
Identify ways to strengthen digital squads, IT teams and Business teams understanding of Agile / Scrum concepts and principles.
Ensure squad actions are aligned with the vision of working on the digital teams.
Ensure Scrum practices are used and improved within and across squads.
Bring transparency to the Business and IT organization about development and grow trust between Business, IT and the Digital Squads.
Identify trade-offs between the short- and long-term benefits to drive shared vision between the squad and product owner.
Foster a continuous learning environment helping squads to inspect & adapt.
Qualifications Include:
A bachelor's degree in a quantitative discipline such as Computer Science or another related field along with 5 years of related experience. In lieu of a degree, you have 7 years of related experience.
Related work experience includes working knowledge in Agile and Scrum practices.
Certified Scrum Practitioner (CSP), Certified Scrum Coach (CSC), or similar advanced certification is a plus.
Ability to identify and implement improvements to Scrum team processes with minimal supervision and coaching.
Ability to investigate and resolve impediments, enabling the Scrum team to maintain forward progress.
Assertive, with the confidence to be voice of authority and not afraid to do what is best for the team.
High-energy and passionate outlook to the job and the ability to influence and positively impact peers.
Working knowledge about various Agile methodologies and coaching Scrum teams.
Excellent problem-solving, organizational, and analytical skills, with the ability to coach and mentor all roles on a Scrum team.
Technical experience working with various tech stacks and coaching development teams is a plus.
Ability and desire to learn, grow, and work across FirstEnergy to deliver results.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
