Posted in General Business about 2 hours ago.
Type: Full-Time
Location: Houston, Texas
We are seeking a Level 1 Support Engineer with proven experience working with business stakeholders in the Oil and Gas Transportation industry. Prior experience with Nomination, Distribution, or Scheduling business processes is required for this position. You will provide Level 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to provide guidance and perform basic troubleshooting to diagnose and resolve their issues promptly. You will escalate issues beyond the Level 1 span of control or expertise to Level 2 Support. You will be required to maintain documentation of your customer interactions and their business issues that could be used to generate business requirements for future solutions to complex and unresolved issues. Answering FAQs related to products or services, features, system setup, or general usage questions. Responsibilities include, but are not limited to:
Alfa Laval Global
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Alfa Laval Global
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Fugro Holdings
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TriWest Healthcare Alliance
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TriWest Healthcare Alliance
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TriWest Healthcare Alliance
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