Manage incoming calls, assist with patient rooming, and handle appointment scheduling.
Create and update new patient profiles in the system, including demographic, doctor, and insurance details.
Contact patients from the calling list to arrange their appointments.
Oversee the intake process by collecting co-pays, HIPAA, and insurance information.
Relay patient information to practitioners, announce arrivals, and assign patients to appropriate rooms.
Review costs, insurance details, and estimated payments based on practitioner instructions after patient visits.
Facilitate out-of-office scheduling for patients needing to visit other clinics.
Maintain a supply of patient and employee forms in the lobby and break room.
Open and distribute mail, manage voicemail messages, and relay information to the appropriate team members.
Requirements:
Prior experience in clinic patient scheduling is preferred.
Familiarity with third-party payer coverage requirements, including Medicare, commercial insurances, and workers' compensation.
Ability to reach, lift, and move around the office, and proficiency in operating computers and phones.
High school diploma required; Associate's or Bachelor's degree preferred.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
