Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	12/01/2024
Classification Title	Info Technology Consultant 3
Working Title	ID Card Services Administrator
Department	610150 - OIT Academic Technology Services (ATS)
Position Number	D93784
Representation	OP - SEIU/OPEU Local 503
Position FTE	1
End date, if applicable

Position Summary

Brief Description of PSU/School/Dept	Portland State University (PSU) is a thriving campus of 16,000 students in downtown Portland,easily accessible by bike and public transit and surrounded by restaurants, food carts,parks, and local businesses. PSU is committed to offering opportunities to students from avariety of backgrounds and prides itself on providing access for low-income and nontraditionalstudents. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene. PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in ITfor six years — empowers students, faculty, and staff through technology. Our number onevalue is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, as well as strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resource pages to learn more about why we’re a great place to work.
Position Summary	The role of the ID Card Services Administrator is to build and support the processes, technology, and policies necessary to create and distribute PSU ID cards to students, faculty, staff, tenants, vendors, visitors, and contractors. This position will work closely with the Campus Public Safety Office (CPSO) which oversees building access control, as well as campus consumers like dining, housing, and the Library who use PSU IDs for identification, building access, checkout, and other related functions. Close internal partners within the Office of Information Technology (OIT) include the Help Desk for printing and distribution, the Infrastructure and Cloud Applications Team for administering the access control systems and integrations, and the Identity and Access Management team responsible for PSU computer accounts and digital identities. A day in the life of this role would start by reviewing any open issues related to ID card operations created or escalated from the prior day and respond or resolve as needed, which may also involve collaborating with other OIT teams or CPSO Access Control. The rest of the morning you’ll continue looking for efficiencies by researching software solutions,reaching out to vendors for demonstrations, collecting pricing info, and gathering technical requirements. You’ll present this information to the project team assembled to digitize and automate the ID card request processes, ensuring the backend teams have the information they need to integrate changes into the PSU account management and access control systems. Later in the day, you’ll work with a campus advisory group to develop a roadmap for enhancing the usability, security, and customer experience of ID cards on campus, taking into consideration the various users of ID cards, student feedback, and market trends within the sector. Near the end of your day, you’ll train new Help Desk hires on the ID card creation process and process documentation so they are prepared to assist customers with damaged or lost badges that need replacement. At the end of the week, you’ll conduct routine maintenance on equipment, inventory supply levels, and place restocking orders. The primary job duties are: Coordinate ID Card systems and processes (30%) – Develop, implement, and conduct processes necessary for accurate, and efficient creation and distribution of university ID cards. Conduct campus needs analysis and product evaluations (25%) – Work with software, hardware, and service providers to ensure integrated and cost-effective solutions for ID card creation, photo management, and distribution based on evolving campus needs requirements. Deliver training and support (20%) – Develop and conduct training for support personnel on the ID card creation, replacement, and printing processes for in-person delivery of ID cards. Collaborate with ID card partners (10%) – Coordinate with the technical, security, and customer teams related to ID card service to enhance and improve the overall experience for customers while maintaining high levels of security and accountability. Maintain equipment and supplies (10%)- Configure, deploy and maintain onsite ID printing, associated software and hardware, and supplies using a combination of direct maintenance and vendor/contracted services. Other duties as assigned (5%) – Includes infrequent tasks related to the delivery of ID card services or voluntary departmental activities most frequently related to team and culture-building activities.
Minimum Qualifications from Classification	This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
Additional Minimum Qualifications for this Position	Knowledge of access control or identity and authentication systems. Foundational experience troubleshooting networking, devices, and applications. Ability to communicate with technical and non-technical audiences
Preferred Qualifications	Experience working with, collaborating, and supporting people from a diverse range of perspectives and backgrounds. Ability to develop solutions and procedures to improve operations. Experience documenting policies and procedures. Experience developing and conducting training. Experience or certification in project management tools/techniques. Experience managing a supply budget, reorder processes, and basic accounting and financial tracking procedures. Experience working with databases and/or electronic records management such as ERPs, HRIS, databases, student information systems, and/or access control systems. Experience designing, implementing, and integrating software/hardware solutions. Experience supporting the implementation and maintenance of security technologies (cameras, ID cards, access control systems, digital keys, etc.). Responsible for support of ID card technologies including software, scanner/readers, and printing systems. Experience configuring, supporting, and maintaining printers. Training or certification specific to access control, card reader, security camera, or related technologies. Demonstrate OIT Key Attributes for Success: Coaching: ability to give, accept, and incorporate feedback from others. Communication: exchange information and ideas well, both verbally and in writing. Communication is an essential tool for effective work and maintaining healthy working relationships. Innovation: leverage information, imagination, and initiative to identify and build systems and services that create value for our campus community. Proactive: identify and initiate opportunities to take action and prevent potential problems or threats. Team player: identify with the larger organizational team and role within it; share resources, respond to requests, and support OIT organizational strategy.
Key Cultural Competencies	Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	On-campus, usually normal business hours
Total Compensation Range & Benefits Statement	The starting annual salary rate for this position is between $58,512 and $80,000. The starting salary may be negotiable above this range, however, it is dependent upon the knowledge, experience, skills, and abilities of the chosen candidate, the budget of the hiring department, and approval from human resources. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employees, spouses, or dependents at any of the Oregon Public Universities. For more information about benefits, please visit PSU’s benefits page. Please visit the Total Compensation Calculator to explore the added value of PSU’s employee benefits. You will need to pass a background check and must be legally authorized to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
2. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

PI251070263

Apply Now