JR2024-00010309 IT Infrastructure Support Analyst - Senior (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-12-2024
Job Description:
Do you crave variety? Do you enjoy challenges? Are you a team player and customer-service oriented? Consider joining our team! The Office of the Chief Information Officer has an IT Infrastructure Support Analyst Senior position that might be right for you.
Under supervision and direction of the Agency Apps Supervisor and Team Lead, this position will be responsible for optimization, documentation, maintenance, and performance of the State's agency application environments and applications. These applications vary from COTS apps to in-house written and vary between pure technical applications to end user based applications.
Location: 501 S. 14th Street Lincoln, NE
Schedule: Monday through Friday 8am-5pm.
Job duties
Candidates will provide technical support at a senior level for our application environments. Candidates will work closely with customers to determine the best course of action for their project(s) and applications.
Requirements/Qualifications
Minimum Qualifications: Associate degree in computer science AND three years of related technical and business experience. Two years of related technician and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science AND four years of related technical and business experience.
Preferred Qualifications: Bachelor's degree in IT related field. Experience in server administration and management. Excellent communication and organization skills. Experience developing and creating implementation plans. Advanced troubleshooting skills. Experience with Microsoft PowerShell.
Other: Regular and reliable attendance.
Knowledge, Skills and Abilities
Extensive knowledge of information technology theory, principles, and practices
Advanced knowledge of computer hardware and software
General knowledge of local and wide area network systems
Knowledge of client/server network protocols and Internet/Intranet applications
Knowledge of Microsoft Active Directory
Knowledge of cloud infrastructures
General knowledge of servers. Includes various web server platforms.
Skill in delivering responsive, quality customer service
Ability to write clear and concise documentation of systems and procedures
Ability to accurately estimate time and cost requirements in project development and implementation
Ability to read, understand, and apply information from technical manuals
Ability to plan, organize, and meet schedules and timelines for assigned work
Benefits
Look at what we have to offer! • 13 paid holidays • Vacation and sick leave that begin accruing immediately • Military leave • 156% (that's not a typo!) state-matched retirement • Tuition reimbursement • Employee assistance program • 79% employer paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Public Service Loan Forgiveness Program (PSLF) through the Federal government • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Fun, inviting teammates • A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
