Job Description:

Help Desk Technician (Charleston, SC)

US-SC-Charleston

Job ID: 2024-3090
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Weston & Sampson Engineers

Overview

Weston & Sampson is an 100% employee-owned, full-service environmental and infrastructure consulting firm made up of more than 800 professionals, who work together to develop innovative, cost-effective solutions for our clients. Since our founding in 1899, Weston & Sampson’s mission has been to protect, improve, and sustain the natural and built environment to enhance the quality of life. As we grow, we are seeking dedicated technical and professional individuals who want to collaborate on meaningful projects with a team that respects and values their ideas. Weston & Sampson offers a flexible work environment, competitive compensation, industry-leading benefits, and exciting career growth opportunities—all in a supportive and dynamic corporate culture that embraces diverse perspectives and recognizes people for their contributions.

Weston & Sampson is an Equal Opportunity Employer. We embrace the rich perspectives and experiences that arise from people of different races, ethnicities, cultures, sexual orientation, gender identities, ages, socio-economic statuses, abilities, and religions, as well as other untapped groups, within our Weston & Sampson family and the communities we serve. Weston & Sampson is committed to the principles of Inclusion, Diversity, Equity, and Access (IDEA). Our goal is to foster a sense of belonging and equitable representation across our organization and to empower our employees to incorporate IDEA values into the work they perform.

Your world is always changing, and so are we. Join us as we grow: https://www.westonandsampson.com/join-our-team/

A Note to Third-Party Recruiters:

Weston & Sampson coordinates all recruiting and hiring at our company. We do not accept unsolicited resumes from third-party recruiters, staffing agencies or related firms. Resumes are only accepted if a signed agreement is in place. All unsolicited resumes will be considered the property of Weston & Sampson. Weston & Sampson is not responsible for any fees related to unsolicited resumes.

#entrylevelprofessionals

Responsibilities

Weston & Sampson is looking for a Help Desk Technician with the IT group in our Foxborough, MA office. Providing Help Desk support is the individual’s primary responsibility, working with end users to resolve problems related to hardware and software. Hardware support includes Windows-based computers, mobile devices, video conference systems, printers, plotters and copier/scanners. Software support includes Microsoft 365, Adobe, Autodesk, ESRI, Bentley, Bluebeam, and a wide range of engineering applications.

Qualifications

What you’ll do:

Providing Help Desk support is the individual’s primary responsibility, working with end users to resolve problems related to hardware and software.

Hardware support includes:

• Windows-based computers
• Mobile devices
• Video conference systems
• Printers, plotters and copier/scanners

Software support includes:

• Microsoft 365
• Adobe
• Autodesk
• ESRI
• Bentley
• Bluebeam
• And a wide range of engineering applications.

Engineering and Provisioning

• Provision Windows-based computers of all form factors
• Install and configure software applications at the end-user level
• Contribute to the maintenance of infrastructure-level systems
• Contribute to the maintenance of system standards
• Provision mobile devices of all types

What you will bring:

• 1-3 years of experience
• Minimum Associates degree preferred
• Responsibilities occasionally require working evenings and weekends, and this may occur with little to no advanced notice based on circumstances.
• Accountable for support of:
  • Desktop, laptop, and tablet computers
  • Video conference systems
  • Software applications
  • Mobile devices such as iPhones, Android devices, iPads, etc.
  • Printers, plotters and copier/scanners

#LI-Onsite

PI251010171

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