Job Description:

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Provides technical assistance to users for base software, security products, and desktop applications.

Position Key Accountabilities:

1. Assists with installing, configuring, maintaining, repairing, and supporting desktop computers, software, applications, and other related equipment in a networked environment.
2. Troubleshoots desktop services and systems.
3. Acts as a technical resource for users, and provides training to users for core computer and applications skills.
4. Documents requests and resolutions.
5. Participates in rollouts, deployments, migrations, and upgrades as necessary.
6. Performs other duties as assigned.

Certification/Skills:

Minimum Education:

Associates degree or relevant work experience in lieu of education.

Minimum Experience:

One year of related experience

Physical Requirements:

Exerts up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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