Responsible for assisting management in overseeing clinic operations including mentoring other employees as a quality improvement coordinator, insuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education. Provides trained paramedical support in administering health care services to support clinic functions.
Position Key Accountabilities:
Makes medium to complex administrative decisions requiring a comprehensive knowledge of a wide range of regulations, policies, and procedures.
Oversees maintenance of office records such as patients, billings, personnel, purchases, and inventory to ensure compliance with UTHSC-H's human resources and financial management policies and procedures.
Orders and stocks needed clinic supplies. Maintains and schedules repair of diagnostic testing equipment.
Develops a working knowledge of the patient population and physician relationships. Ensures operations are in line with the strategic business objectives of the facility.
Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
May monitor quality improvement efforts and makes recommendations for change as necessary.
Med staff support for EHR, correct issues with diagnosis codes.
Assists physicians with examinations.
Conducts the initial screening of patients, which may involve electrocardiogram testing, vital signs, height and weight, spyrometer testing, and preparation of reporting forms.
May triage patients, remove and change dressings, staples, splints, prepare injections, enter clinical data to EHR.
Inputs referrals, medications and charges in EHR under physician instruction. Educates patients on benefits and deductibles prior to surgery, casting, injections
Performs other duties as assigned.
Certification/Skills:
Use and care of standard clinic equipment required
Proficient knowledge of Microsoft Office required
Medical Coding Certification preferred
Certification as a Medical Assistant preferred
Basic Life Support (BLS) Certified
Minimum Education:
Associates Degree required
May substitute required education with equivalent years of experience beyond the minimum experience requirement
Minimum Experience:
Five years hospital/healthcare/medical business office experience
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
