The Director of Strategic Accounts will drive profitable revenue growth by developing and maintaining strong business relationships at key accounts. This role will achieve/exceed company goals by productively navigating challenging situations and leveraging emerging opportunities. They will influence decision making at all levels of both the customer's organization and within Hearthside by demonstrating strong business, financial and emotional intelligence. Remote role with up to 30% travel reporting to VP Business Development and Strategic Accounts.
Responsibilities include:
Retaining and growing strategic accounts
Creating and implementing account plans for strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them
Speaking with customers on a regular basis to check in on them and propose new solutions for their organization
Preparing and participating in regular Top-to-Top meetings with strategic accounts
Completing and implementing new business development plans
Maintaining project pipeline and ensuring forecasting accuracy
Collaborating cross-functionally with operations, quality, R&D, and finance
Ensuring adherence to decision making criteria and process, including effective use of the HFS SharePoint and pipeline system/trackers
Engaging in customer/industry activities and business building opportunities (tradeshows, innovation sessions, customer vendor summits, etc.)
Working in partnership with Commercial Finance team to deliver financial targets for new and ongoing business
Managing customer contracts with HFS legal team support
Participating on sales and customer process improvement teams (continuous improvement) to ensure customer and company requirements are simultaneously met
Building business cases to move the business forward and meet financial goals
Leading and developing direct report/s (Strategic Account Manager)
Required Competencies & Knowledge:
Sales reporting, forecasting, insights, and analytics savvy
Business Development, Sales, and Customer Relations expertise
Executive presence with proven negotiating skills
Demonstrated ability to manage and develop employees
Problem solving and de-escalation mindset
Accurate, detail-oriented approach to daily work
Results driven with a strong will to embrace and drive change
Ability to build healthy relationships, at all levels of the organization, both externally and internally
Strong business acumen including in-depth knowledge of the P&L and levers to improve profitability
Excellent oral, written, and presentation skills
Desire and ability to maintain the utmost confidentiality
Minimum Qualifications:
Four-year college degree in business administration, sales & marketing, or similar
10+ years in manufacturing, ideally a multi-business unit environment
Food industry manufacturing and operational experience highly desired
3+ years in a people leadership position
Extensive customer facing experience
Proficient using MS Office Suite (Excel, Outlook, PowerPoint, and Word), SAP a plus
#LI-JS1 #LI-Remote
Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world's leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally. Our nearly 10,000 employee-strong organization is leading the way and setting new standards for quality, safety, flexibility and efficiency while feeding families around the globe.
Hearthside's exceptional growth stems from its ability to address real-world problems for customers of all shapes and sizes, and by our resolute commitment to our belief that there are no great companies without great culture. Our culture of personal empowerment enables growth, learning, and continuous improvement every day! We are steadfast in our ambition to be the indispensable and most trusted partner to our customers and need your help to do it! Join Hearthside and enjoy a competitive package, outstanding benefits and a diverse work environment. Hearthside is an Equal Opportunity Employer.
