Job Description:

Location: Columbus, OH

Salary: Negotiable

Description:
Digital Applications Support Specialist


Are you ready to dive into the world of custom-built banking solutions and make a direct impact on our customers' digital experiences? Join our dynamic team and be at the forefront of innovation and support!


What You'll Do:


Problem Solver: Collaborate with developers and contractors to troubleshoot and identify issues, ensuring smooth operation of our digital applications.


Tech Support Guru: Provide expert technical support on various matters, becoming the go-to person for all things digital.


Eager Learner: Show your passion for learning new systems, applications, technologies, and business domains, staying ahead of the curve.


Multitasking Pro: Thrive in a fast-paced environment, juggling multiple tasks with ease and efficiency.


Incident Manager: Offer top-notch Incident and Problem Management support for all digital applications, keeping everything running smoothly.


Researcher Extraordinaire: Fulfill on-demand and ad-hoc requests from multiple business areas, showcasing your versatility.


Monitoring Maestro: Utilize tools like DynaTrace and SPLUNK for digital application monitoring, ensuring optimal performance.


Production Assurance: Oversee infrastructure releases, guaranteeing seamless transitions and minimal disruptions.


Disaster Recovery Hero: Support annual disaster recovery testing, ensuring we're always prepared for the unexpected.


Maintenance Monitor: Keep a close eye on maintenance windows, ensuring everything stays on track.


Documentation Specialist: Work with development teams to document production issues, validate fixes, and close out defects.


Daily Updates: Provide status updates in daily service review meetings, keeping everyone informed and aligned.


Runbook Manager: Update and manage runbooks and maintenance reference manuals on the support wiki site.


Support Champion: Offer Level 1 & Level 2 support for application and platform issues, ensuring quick and effective resolutions.


Alert Assessor: Assess, prioritize, and assign monitoring alerts and system events, keeping everything under control.


Incident Commander: Manage customer-impacting incidents, from technical resolution to communication and engagement.


Resolution Owner: Own incident resolution, keeping users informed of status and expected availability.


Ticket Master: Update ticket resolution status and details in the ticket management system(s).


User Responder: Respond to user requests and queries, providing timely and accurate assistance.


Escalation Expert: Escalate incidents to Level 2/3 development teams or appropriate support teams as needed, with thorough summary analysis.


Knowledgebase Curator: Update the knowledgebase with support information, including known errors and solutions.


Data Clarifier: Provide clarifications on data issues identified in the application, ensuring accuracy and clarity.


Preferred Qualifications:


SQL Savvy: Working knowledge of SQL Server or equivalent.


Independent Thinker: Self-directed with strong problem-solving skills.


Communicator Extraordinaire: Excellent oral and written communication skills.


Large-Scale Operator: Experience operating in a large-scale environment.


Best Practices Advocate: Exhibit best practices, follow standards, and present suggestions while remaining flexible and open.


SDLC Knowledge: In-depth knowledge of different SDLC methodologies, including Waterfall and Agile.


Web Wizard: Proficiency in HTML 5, CSS 3, JQuery UI, ASP.net MVC, and website accessibility standards.


.NET or Java Pro: Professional experience with the .NET framework (C#, ASP.NET, XML) or Java.


Performance Analyst: Experience in performance analysis and tuning JVM-based services.


Scripting Skills: Professional experience with scripting languages like PowerShell and Python.


TFS Expert: Knowledge of TFS to manage an Agile development lifecycle.


Financial Industry Experience: Experience in the financial industry and a regulatory and compliance environment preferred.


Monitoring Master: Familiarity with large-scale system monitoring and alerting frameworks.


Cloud Connoisseur: Expertise in utilizing cloud infrastructure such as Azure and AWS.


Resource Planner: Experience creating effective resource plans that ensure high performance.


Process Developer: Experience developing repeatable processes and metrics that maximize uptime, reliability, and predictability.


Agile and DevOps Enthusiast: Experience with Agile and DevOps methodologies.

Contact: arobinson@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now