Description: Our client is currently seeking a Representative, Customer Service
Job role : Customer Service Representative
Location: Portage, MI
Duration: 12+ months
Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
Follow standardized process to ensure 100% quality for all orders.
Accountable for all record-keeping as appropriate and in accordance with Clients specifications.
Understands, interprets and explains detailed information of printed material and processes.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Maintain continual positive attitude, builds relationships and fosters teamwork.
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
Flexibility in responding to new and rapidly changing situations and environment.
Demonstrates an understanding of how decisions impact customers and markets.
Participates in the creation and continuous improvement of standardized work.
Job Requirements:
High school diploma or equivalent required.
0-2 years relevant experience required.
Prior understanding of customer service and order entry preferred.
Local candidates preferred Kalamazoo/Portage Area
Contact: rchauhan@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
