SCOPE: The Housing Choice Voucher (HCV) Program Manager position is responsible for providing management and leadership required to support the daily operations of the HCV Program. The position responsibilities include a wide range of activities related to performance and regulatory compliance. The position assists the HCV Assistant Director in managing the administrative and operational aspects of the Housing Choice Voucher Program while ensuring the delivery of excellent customer service.

ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
Manage day-to-day operations for applicant screening and eligibility determination, as well as annual and interim re-certification for HCV residents. Ensure staff compliance with applicable HUD rules and regulations through all phases of the application and re-certification processes.
Solve moderately complex problems and/or conducts moderately complex analysis that leads to effective program administration.
Ensure staff compliance with CMHAs Administrative Plan, Standard Operating Procedures and HUD regulations.
Supervise and review work of assigned staff.
Evaluate work quality and monitor staff productivity among staff and quality control and data integrity of transactions completed by staff.
Participate in interviews for selection of hiring staff.
Serve as a point of contact to resolve non-routine issues for participants and landlords/owners.
Respond to complaints from applicants, tenants and landlords. Investigate and resolve complaints as appropriate.
Provide and/or monitor reports to insure integrity in the HAP process to include but not limited to: Utilization Reports; Certification Reports, Financial Reports any other reports necessary to ensure compliance with departmental goals. Assist in managing and coordinating the operation of the Housing Choice Voucher Program with both internal and external customers of the program including but not limited to property owners, social service providers, other CMHA departments, and achieving a high performance rating on the Section Eight Management Assessment Program (SEMAP) key indicators.
Monitor, develop, and implement standard operating procedures within the work group to improve the level of customer satisfaction and employee productivity. Assist with staff development and training of new staff of new staff. and participate with the agencys Onboarding of new employees
Work with the Assistant Director and other leadership to develop long and short term plans for the department. Implement applicable goals and objectives. Write departmental procedures to implement the Administrative Plan.
Represent the department with outside organizations, to solicit potential applicants and landlords, resolve complaints, etc.
Coordinate with Information Technology (IT) Department to resolve computer software and hardware issues.
Implement and enhance performance measures in order to effectively evaluate staff's performance and improve productivity while ensuring operations in accordance with the CMHAs Gold Performance Standards. Work with other managers and IT to computerize performance tracking, and enhance manual work processes.
Perform additional duties as assigned.