Imagine a place where you can do the best work of your career! At West Coast University, you will play an essential role in higher education to support our institutions with multiple aspects of financial aid administration. You will complete non-student-facing processing for assigned responsibilities ensuring all processing is completed timely and accurately, all while working closely with various internal departments for resolution of issues and completion of multi-step processes. We are proud that West Coast University has been certified as a Great Place to Work for the fourth year in a row! We are over 110 years in education and still growing. Come work and grow with us!
You will make an impact by:
Conducting file reviews, ISIR reviews, approving financial aid awards, managing state-based funds such as Cal Grant, completing tuition obligation and R2T4 calculations, processing stipends, monitoring and resolving Title IV credit balances, processing refunds, NSLDS reporting, import/export file processing, resolving disbursement and origination errors, evaluating and approving institutional aid, SEOG and private loan batches, and completing various reports as directed.
Supporting the leader to monitor and prioritize work during busy processing times, delegating work activities at the direction of the manager or in their absence, assisting in the maintenance of the policy and procedure guides, evaluating complex file reviews beyond the skills of other specialists, completing file review preparation for annual audits, quality assurance, systems testing and training, and mentoring other FA Specialists.
Respond to inquiries from organizational leaders on behalf of their manager.
Compile data for audits and required reporting, research new or unusual student account issues, monitor and process SSCRs, and manage uncashed checks.
Your experience includes:
Minimum 7 years of financial aid experience required.
Minimum 7 years of campus support or customer service experience required.
May not be in default on a federal student loan or owe repayment on a federal grant.
Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.
Strong time management skills with the ability to meet strict deadlines and complete work on time.
Strong customer service skills.
This is a hybrid position where you will work in our Richardson campus 3 days/week and from your home office 2 days/week.
Education:
Bachelor’s degree from an accredited College or University is preferred.
Experienced candidates will be considered without a degree provided they have more than ten (10) years of financial aid experience and a combination of experience and education comparable to a Bachelor’s degree.
