Provide prompt, efficient and friendly customer service. Efficiently manage the operations of the Pharmacy. Ensure accurate prescription dispensing and appropriate consultation. Supervise pharmacy technicians, grad interns and clerks in compliance with federal and state legislation as well as store policies and procedures.
Job Responsibilities & Accountabilities:
Provides prompt, efficient and friendly customer service through execution of patient care standards
Smiles and greets customers in a friendly manner
Genuinely thanks each customer and invites them to return Assists customers by:
escorting them to the products they're looking for (when possible)
making appropriate OTC recommendations
securing products that are out of reach
performing other tasks in every way possible to enhance the shopping experience
Takes all steps required to fill prescriptions in compliance with all laws, regulations, physician orders and company policies and procedures regarding the sale of pharmaceuticals including:
retrieves the correct and accurate product(s)
counts; pours, or measures out the required quantity according to established company methods and procedures
affixes the label permanently to the container
performs a final audit of the prescription
Offers advice and professional consultation in compliance with state and federal laws and regulations
Actively endorses and participates in all clinical program offerings
Responds to telephone requests from customers, physicians and vendors, which require the expertise of the pharmacist
Communicates and cooperates in a professional manner with peers, subordinates, managers, physicians, and customers in all pharmacy related areas
Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations
Maintains all state and federal record keeping for controlled substances
Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
Follows all laws and company procedures regarding Medicare, Medicaid, and other third-party insurance plans, and participates in audits as appropriate in a timely manner
Responsible for HIPAA compliance, and dispensing of over-the-counter drugs by law
Accesses the pharmacy computer to obtain complete patient record (on both cash and third-party prescriptions) and verifies third party plan parameters
Orders product from distribution center or other appropriate source as necessary
Stocks pharmacy product orders to specific bay locations
Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
Maintains inventory levels to company goals, rotates stock, and utilizes RX return process
Bags all products; affixes the receipt to the bag and places company stickers on items that are not in bags
If a drive-thru pharmacy, able to operate microphone and drive-thru box
Maintains strict adherence to company guidelines related to personal hygiene, dress code and Department Appearance Standards (DAS)
Reports to work when scheduled and on time
Hazardous drug handling
Complies with standard operating procedures in handling and dispensing of hazardous drugs
Secondary Job Functions:
Knows the location of general over the counter merchandise
Files paper and keeps pharmacy equipment and area clean and organized
Ensures that bags and vials are replenished, and that trash is removed, and floor is swept
Attends company meetings for purposes of training, coordinating plans, and communicating policies and procedures
Regularly accesses and reviews all company communication and responds in a professional and timely manner
Performs other duties as assigned by the Pharmacy Manager, Store Director, Pharmacy District Manager and District Manager
Maintains standards in the absence of the Pharmacy Manager
Participates in all company sponsored programs
Job Requirements: Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
Must have a college degree in Pharmacy (BS or PharmD)
Must pass the NAPLEX
Must pass the State MPJE
Must hold a valid state license
Meets all requirements of and maintains status as a Certified Immunizer
Must complete continuing education hours as required by law
Must complete all required state, federal and company training programs (i.e. HIPAA, CDR, I-pledge, etc.)
Ability to do simple addition, subtraction, copying figures, counting, and recording
Proficiency in Microsoft Word, Excel and Outlook
Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision
Must be able to work shifts varying in length and time, including nights, weekends and holidays
Physical Environment
The duties for this position are normally conducted in a store environment
There is significant responsibility to maintain customer service levels and handle multiple priorities
The position is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards
Most work is performed in a temperature-controlled environment
Incumbent may stand for long periods of time
Position requires periodic travel throughout assigned area by car
Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
Stooping, bending, twisting, and reaching may be required in completion of job duties
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
My Cub. My Way.
We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.
At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.
We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.
Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.
