Beacon Hill is seeking a dedicated Case Coordinator to manage administrative tasks related to medical record reviews. The role involves requesting and processing medical records, creating summary reports, and communicating with providers to support the company's medical claim review process. The ideal candidate will have strong attention to detail, the ability to work independently, and excellent customer service skills.
Key Responsibilities:
Handle provider calls, answering inquiries accurately and resolving concerns effectively.
Manage and de-escalate situations with dissatisfied providers, offering support and assistance as needed.
Follow up on outstanding medical record requests, verify received records, and ensure the information is accurate.
Provide administrative support to the clinical and coding teams to aid in the claim analysis process.
Send medical record request letters to providers and maintain thorough documentation.
Use data audit techniques to ensure the accuracy and quality of medical records and other related information.
Assist with additional projects as needed to support the team.
Qualifications:
High school diploma required, Bachelor's degree preferred.
+2 years of relevant experience preferred, with a background in customer service or provider relations.
Understanding of medical documentation and previous experience working with medical claims is preferred.
Skills:
High attention to detail with proven accuracy in work functions.
Strong analytical, problem-solving, and research abilities.
Ability to balance multiple responsibilities and prioritize tasks.
Proficient in Microsoft Office and general computer applications.
Capable of meeting deadlines in a fast-paced environment with a willingness to work in a rapidly growing company.
Ability to maintain composure and a positive attitude in stressful situations, while handling high-pressure tasks.
This position offers a dynamic environment and the opportunity to contribute to a growing team focused on improving medical claims processes.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
