Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Warranty Parts Analyst in Lake Orion, MI.

Job Responsibilities:

• Review existing summary reports of non-compliance issues for possible action


• Complete documentation regarding non-compliance using provided PowerPoint templates for formal field/dealer feedback


• When needed, take appropriate action to address the non-compliance


• Ensure evidence supports actions taken


• Interface directly with the dealer, field staff, and the WPC team

Specific Responsibilities:

• Warranty Parts Analyst will identify non-compliance concerns using existing reports (i.e., hazmat, improper packaging, incorrect parts)


• Respond to requests from the WPC team to document a concern with when non-compliance is observed


• Document non-compliance in provided PowerPoint templates for a professional/technical audience


• Provide field staff/dealer with formal feedback using provided PowerPoint templates to substantiate the concern


• Communicate verbally and in writing with the dealers, when required


• Act as site representative for dealer inquiries regarding feedback, including hazmat, improper packaging, and return of incorrect parts; Respond respectfully


• As a Warranty Parts Analyst, you will take appropriate action to address the non-compliance issues, when needed


• Monitor weekly/monthly reporting to identify trends


• Work with the internal customer to identify actions required to achieve the desired results


• Ensure accurate and proper reporting to leadership


• Support meetings as required

REQUIREMENTS:

• 2-year Associate's degree


• Competence with typical office computer applications, e.g., Microsoft Word, PowerPoint, Excel, Outlook


• Strong written and oral communication skills


• Excellent interpersonal skills and ability to resolve conflict


• Self-motivating with limited supervision


• Ability to work in a warehouse environment

Preferred:

• Automotive knowledge


• Experience working in an independent/dealership service or parts department


• Experience in creating documentation for a professional/technical audience


• Experience with hazmat regulations and Department of Transportation 49 CFR

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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