BCForward is looking for Care Management Support Coordinator II- Remote
Position Title: [ Care Management Support Coordinator II]
Location: [Remote]
Anticipated Start Date: [ASAP]
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: [3 Months]
Job Type: [FULL TIME (>=40 HRS WEEKLY)], [CONTRACT], [REMOTE]
Pay Range: [$21.00/hr] - [[$23.00/hr]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
[High Volume Call Center]
[Healthcare]
Position Purpose:
The Care Management Support Coordinator II supports administrative care management activities by performing outreach, answering inbound calls, and scheduling services. This role serves as a point of contact for members, providers, and staff, resolving issues and documenting member records in accordance with state and regulatory guidelines.
Day-to-Day Responsibilities:
Conduct outreach to members via phone to assist with care plan next steps, community resources, and scheduling concerns.
Answer inbound calls from members and providers, addressing inquiries and providing information about care plan procedures.
Schedule services and support member onboarding by sending welcome letters and educational materials.
Document and maintain non-clinical member records, ensuring compliance with policies and regulatory requirements.
Connect members to health plan and community resources to enhance customer care.
Provide assistance with social determinants of health (SDOH) needs and make appropriate referrals.
Collaborate with team members and maintain clear communication with all stakeholders.
Performance Expectations/Metrics:
Timely and accurate documentation of member interactions.
Responsiveness to member and provider inquiries.
Quality of outreach and follow-up activities.
Required Skills/Experience:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong spoken communication skills.
Accurate typing skills.
Preferred Skills/Experience:
Prior call center experience.
Experience in a managed health plan or medical facility.
Education Requirement:
High School diploma or GED required.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229852 when responding to this ad.
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