Job Description:
VectorUSA

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

CCPA disclosure notice below

Position Description:

The AV Operations Manager will oversee the efficient delivery of high-definition audiovisual (AV) solutions, ensuring seamless collaboration and communication for organizations of all sizes. This role is responsible for managing AV project execution from design to implementation, focusing on enhancing productivity and profitability while maintaining customer satisfaction. The Operations Manager will coordinate with internal teams, vendors, and clients to ensure timely project delivery and optimal use of AV resources.

Key Responsibilities

• AV Project Management: Oversee the design, integration, and installation of audiovisual systems, including video walls, signage displays, audio distribution, and control systems. Ensure projects are delivered on time, within scope, and budget.
• Vendor Collaboration: Work with key AV technology partners like Crestron, Extron, Biamp, Cisco, Polycom, and others to source and deploy high-quality solutions.
• Resource Allocation: Manage AV technician schedules, ensuring resources are allocated efficiently across projects and tasks.
• Client Engagement: Serve as a key point of contact for clients, ensuring that AV solutions are tailored to their specific business needs, including conference room layouts, mobile AV carts, and environmental control systems.
• Operational Efficiency: Monitor project margins and job efficiency, track progress, and create detailed financial and project reports (WIP). Identify and implement process improvements to enhance operational workflows.
• Team Leadership: Provide coaching, mentoring, and training to Project Leads and Field Technicians to maintain high levels of performance and service quality.
• Project Coordination: Conduct job start meetings and coordinate daily operations between Project Managers, Lead Technicians, and other stakeholders to ensure clear communication and alignment on project goals.
• Change Management: Manage requests for information (RFIs) and change orders as projects evolve, ensuring clear documentation and efficient handling.
• Compliance and Standards: Ensure that all AV installations and operations comply with industry standards and safety regulations, staying updated on the latest AV technologies and best practices.
• Service and Maintenance: Develop and oversee the maintenance and support plans for deployed AV systems, providing ongoing technical support and ensuring long-term customer satisfaction.

Required Qualifications

• 5+ years of experience in AV operations management, including hands-on experience with the installation and integration of audiovisual systems.
• Deep knowledge of AV technologies, including video conferencing systems, audio distribution, digital signage, control systems, and automation.
• Proven leadership skills with experience managing AV technicians and operational staff.
• Strong understanding of financial reporting, budgets, forecasting, and metrics specific to AV projects.
• Familiarity with AV design and engineering principles, including interpreting construction drawings and AV schematics.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and project management tools like Microsoft Project.
• Excellent communication skills with the ability to engage with clients and internal teams at all levels.

Preferred Qualifications

• Bachelors degree in operations management, business, or a related field.
• Certification in Project Management (PMP) or AV-related certifications such as CTS (Certified Technology Specialist).
• Experience working with a variety of AV vendors and platforms such as Crestron, Biamp, Polycom, and Cisco.
• Knowledge of networked AV systems, IT integration, and unified communications.

Physical Requirements

• Ability to occasionally travel to client sites for project oversight and system installations.
• Work may involve standing, sitting, and/or walking for extended periods.

A competitive salary, paired with a comprehensive benefits package that includes medical, dental, vision coverage, paid vacation, holidays, and a 401k matching program.

VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

VectorUSA and/or any affiliated entities (collectively, the Company or we) provide this California Privacy Notice (Notice) to describe our privacy practices with respect to our collection of Personal Information as required under the California ConsumerPrivacy Act (CCPA). This Notice applies only to job applicants and candidates for employment who are residents of the State of California and from whom we collect Personal Information as defined in the CCPA.

1. Information We Collect from or About Job Applicants
   We may collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:

CATEGORY: Personal Identifiers

EXAMPLES: Name, alias.

Retention Period: If hired, then name will be retained permanently, and the rest will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: Contact Information

EXAMPLES: Home, postal or mailing address, email address, home phone number, cell phone number.

Retention Period: If hired, this data will be retained permanently.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: Pre-Hire Information

EXAMPLES: Information provided in your job application or resume, information gathered as part of background screening and reference checks, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.

Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: Employment History

EXAMPLES: Information regarding prior job experience, positions held, and when permitted by applicable law your salary history or expectations

Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: Education Information

EXAMPLES: Information contained in your resume regarding educational history and information in transcripts or records of degrees and vocational certifications obtained.

Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: EEO Information

EXAMPLES: Gender, racial or ethnic origin, disability, and veteran status information you voluntarily provide to us so that we can comply with Equal Employment Opportunity and/or affirmative action reporting obligations as a federal government contractor.

Retention Period: If hired, this data will be retained for duration of employment plus 6 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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CATEGORY: Inferences

EXAMPLES: Based on analysis of the personal information collected, we may develop inferences regarding job applicants predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.

Retention Period: If hired, this data will be retained for duration of employment plus 6 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

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Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:

1. EEO Information (racial or ethnic origin)

Personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
• Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
• De-identified or aggregated information.

2. How We Use Personal Information and Sensitive Personal Information

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:

1. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
2. To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, accident or safety records, and tax records).
3. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
4. To obtain and verify background checks, references, and employment history.
5. To communicate with you regarding your candidacy for employment.
6. To comply with Office of Federal Contractor Compliance Program (OFCCP) requirements as a government contractor.
7. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
8. To evaluate, assess, and manage the Companys business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
9. To protect against malicious or illegal activity and prosecute those responsible.
10. To prevent identity theft.
11. To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.

3. Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

4. Sale/Sharing of Information to Third Parties

The Company does not and will not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not and will not share your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.

5. Access to Privacy Policy

For more information, please review the Companys Privacy Policy at https://www.vectorusa.com/terms-of-service-privacy-policy

By reading the PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS, I acknowledge and confirm that I have received and read and understand this disclosure. and I hereby authorize and consent to the Companys use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified above.

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