Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More
JOB DETAILS:
Shift
1st/Day Shift
Location On-Site Schedule
Schedule to be provided by leader
Salary Range
$58,796 - $79,463 Per Year
JOB SUMMARY:
The Parts Supervisor will supervise the assigned Parts area and ensure a well-qualified and trained team is always readily available to represent Empire. As Parts Supervisor, the role will be in charge of supervising and developing staff to ensure client needs are met in a timely and effective manner. The role will need to be able to communicate with clients to address their needs and concerns. The Parts Supervisor will collaborate with parts management and other internal business units to create, foster, and maintain a professional and well-organized environment for clients and employees.
ESSENTIAL FUNCTIONS :
Supervise Parts team to ensure operational goals are met with a focus on client experience.
Maintain outstanding client relations. Resolve client issues and escalate to next level leadership as appropriate.
Manage Caterpillar and Non-Cat part inventories, ordering process, return process. Works to achieve established 98.5% inventory goal accuracy at audit.
Review and implement team scheduling to provide adequate coverage to support department's needs.
Develop and maintain an outstanding staff of professional people. Ensure staff is courteous, helpful, and informed.
Ensure standard operating procedures are adhered to and provide recommendations to next level leadership on process improvements.
Perform client visits as necessary to maintain positive working relationships.
Complete yearly performance assessments with assigned employees. Provide regular performance feedback to employees.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Ensure to uphold and continually improve upon the EMPIRE Employee Experience.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards .
ADDITIONAL RESPONSIBILITIES:
Maintain an effective working relationship with Service, other Empire divisions, branch stores, and vendors.
Provide necessary reporting as defined by next level leadership.
Assume role of safety-first responder.
Maintain knowledge of parts operating procedures. Investigate and implement new and better operational techniques.
Assist with Employee Opinion Survey (EOS) activities that include r eviewing results, conducting meetings with team, developing/implementing action plans based on feedback.
Seeks continuous improvement opportunities for self and assigned area of responsibility.
Assists with compliance audits and site assessments.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES :
Must have completed Caterpillar Parts Pro™ program.
Understanding of next level leader's responsibilities to assist with operational functions in the leader's absence.
Must have a solid understanding and knowledge of Microsoft Office Suit (Excel, Word, PowerPoint)
Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
High school diploma or General Education Degree (GED).
Minimum of three years industry related experience.
Current driver's license.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The "Know Your Rights" Poster is available here:
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
