As a Help Desk Coordinator, your superior customer service and technical skills make you an integral resource for problem solving and resolution management throughout the system.
STATUS: Full time
LOCATION: Riedman Campus
DEPARTMENT: Information Technology - Help Desk
SCHEDULE: Monday - Friday days
ATTRIBUTES
Minimum of two (2) years of over-the-phone customer service or technical support experience
Strong written and verbal communication skills
Must have a working knowledge in the following software applications: Microsoft Office, Microsoft Windows Operating Systems, Macintosh OSX Operating Systems, Android Mobile Operating Systems and Apple iOS Mobile Operating Systems
Willing to work in an environment requiring broad experience, adaptability, quick learning and excellent problem solving skills
RESPONSIBILITIES
Customer Service. Provide outstanding telephone, email and chat support to our internal and external end users; manage incident tickets
Technical Support. Provide quality, timely and accurate end to end support of any issues within functional area of responsibility; troubleshoot technical issues such as password resets through Active Directory, virtual drive mapping and mobile device support
Team Work & Creative Development. Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience
PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.
PAY RANGE: $18.75 - $23.25
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
