General Summary
Under the direction and supervision of the Executive Director Quality Management, the Electronic Medical Record Systems (EMR) Administrator is the primary custodian of the organizations electronic clinical/medical record system. The position is responsible for EMR integrity, security, appropriate use, validation, and reporting. The EMR Systems Administrator works closely with all administrative and clinical directors on data input, quality, and use. Also provides training in the use of the system in the absence of other Train-the-Trainer staff. They are responsible for the EMR Data Warehouse used for data analysis and reporting. The EMR Systems Administrator is the primary liaison between the EMR vendor and the organization and ensures all EMR Help Desk requests are prioritized and resolved.
Essential Functions
Monitors federal, state, and contractual obligations pertaining to EMR use and reporting obligations, and coordinates system and organizational engagement to assure compliance related to the EMR.Examines clinical processes to ensure system adequacy and appropriateness.Administrates the EMR by maintaining code and reference tables, administrative processes, data usage and system use to assure clinical and business process alignment.Ensures organizational policies and procedures, contractual and legal obligations are met in the use of the EMR.Monitors the use of the system to identify security concerns, inappropriate access to client records, and works with Information Technology (IT), People & Culture (P&C), and external provider agencies to disable user accounts at the point of employee termination.Participates in the Quality Improvement Team to provide data and continuous quality improvement of systems and processes.Supports LifeWays accreditation, internal and regulatory auditing, and external quality review processes.Chairs internal (LifeWays) and external (provider agencies) Data Integrity Groups (DIG) for the organization to consider EMR system use, security, privacy, data integrity, training and improvement needs. These may require travel and generally occur in Jackson and Hillsdale counties but travel within the State of Michigan may be necessary.Ensures provision of Help Desk support for customers requiring assistance with the LifeWays EMR.Responds to requests for technical assistance by phone, email, in person, and/or using a Help Desk work order management system in a timely manner.Assigns Help Desk work orders to appropriate subject matter experts and facilitates timely resolution to meet the customer need Resolution of technical issues generally occurs at LifeWays sites in Jackson and Hillsdale counties but travel within the State of Michigan may be necessary.Maintains EMR project slate to track substantial efforts (e.g., system redesign, data warehouse changes, reports, coordination of changes with the EMR vendor, etc.).Ensures provision and appropriateness of ad hoc reports and data for executive, human resources, contractual, and clinical decision making.Supports and maintains the LifeWays EMR Data Warehouse, and all necessary processes to extract, transform and load information into useable query tables.Establishes permissions to the LifeWays EMR Data Warehouse and provides training for external users accessing the data directly using read-only tools.Works with the Health Information Portability and Accountability Act (HIPAA), Privacy and Security Officers to establish organizational policy, process, and review procedures.Establishes EMR system permissions at the appropriate level of need for internal and external users, and continually monitors access to assure use is within expected guidelines.Maintains user accounts including creation, deletion, permissions, and password resets.Supports the LifeWays mission through interactions with providers, staff, and the community.Maintains regular and predictable attendance.
NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.
Job Specifications (Knowledge, Skills, and Abilities)
One year of experience in systems administration, required.Excellent knowledge of troubleshooting methodology to isolate and resolve data integrity issuesExpert knowledge of systems administration techniques and tools to maintain data quality, integrity, privacy and security.Expert knowledge of Microsoft SQL Server, or expert knowledge other relational database management system and the ability to write Structured Query Language.Expert knowledge of the Health Insurance Portability and Accountability (HIPAA) Privacy and Security stipulations related to protected health information.Experience with basic data analytics and proficiency/intermediate to advanced knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook, Access) and other relatable software (Power BI, etc.); and internet applications, including Electronic Medical Record. Ability to navigate LifeWays Intranet.Experienced using office equipment, including but not limited to cellular telephone; desktop VoIP telephone/voicemail; copier/fax program/scanner/printer; computer; and calculator.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.