Immediate opening for a Temporary Payments Card Specialist to join our team! The Payments Card Specialist is responsible for general processing debit and credit cards, disputes, activity reports, and other specialized functions as needed. Further, the specialists will research and resolve member card issues or concerns and work with the fraud prevention team as needed to protect assets while ensuring exceptional member service.



Primary Responsibilities:



* Assisting members and employees with all inquiries related to debit and credit cards which includes processing new card orders, PIN changes, and reissue expired cards; documenting contact in related systems to enable employees to effectively support members.
* Performing routine maintenance on debit and credit cards which includes activating new cards for members through various channels, processing travel notifications, and monitoring alerts for activity that may require intervention.
* Performing transactions between member accounts and general ledgers pertaining to card related processes.
* Researching and resolving card disputes including assisting with other payments related disputes as needed (i.e. Zelle)
* Participating in system testing including, but not limited to DNA, Trism, CCM and Visa DPS, and resolving system related issues and outages by working with the department leader and other internal resources
* Participating on project teams by providing specialized knowledge, skills, or resources to progress the business. Creating and delivering reports to stakeholders as needed.
* Acting as back-up to other team members as needed.


Basic Qualifications:
* Education: High School Diploma or GED
* Experience working at a financial institution, call center, and/or in a sales position.


Please email your resume to May Mullen at


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.