Personal Care Coordinator




Position Information:



Department:


Case Management


Salary


$24.88 - $34.8274


Work


Arrangement: Full Office



Duties




& Responsibilities:



85%


- Program Support Under general direction, supports with processing routine WCM


referrals, AMRs, and ICTs within appropriate timeframes for all Health members.


Collaborates with health networks to ensure timely receipt of members' clinical


information. Coordinates with OCHCA CCS to address health networks need for


necessary clinical information. Works with Case Management staff, OCHCA CCS and


other members of the health care team to facilitate medical care and expedite


the resolution of member concerns. Performs outreach to members to coordinate


the completion of the initial and annual HNA or HRA. Reviews member concerns or


questions that could potentially require additional support or outreach with


the Supervisor. Facilitates communication of initial care plan to the primary


care provider (PCP), health network and member, as needed. Facilitates


referrals to behavioral health services. Identifies member needs and assists


members with referrals to community resources to meet those needs. Guides


members in understanding and accessing the benefits they are entitled to under


Medi-Cal and CCS. Notifies the member's care team of key event triggers.


10%


- Administrative Support Participates in a mission-driven culture of


high-quality performance, with a member focus on customer service, consistency,


dignity and accountability. Assists the team in carrying out department


responsibilities and collaborates with others to support short- and long-term


goals/priorities for the department. Maintains documentation of the member's


case, care plan and interdisciplinary care team withing the management system.


5%


- Completes other projects and duties as assigned.



Minimum




Qualifications:



High


School diploma or equivalent required.


1


year of experience working with the needs of pediatric members in a member


service capacity required.


An


equivalent combination of education and experience sufficient to successfully


perform the essential duties of the position such as those listed above may


also be qualifying.



Preferred




Qualifications:



Bachelor's


degree in health care management, social work, human services or related field.


Health Maintenance Organization (HMO), Medi-Cal and Pediatric Health services


experience. Bilingual in English and one other language (Arabic, Chinese,


Farsi, Korean, Spanish, Vietnamese).


Required


Licensure / Certifications: N/A


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.