As a member of the IT Operations team, the engineer will be expected to receive tasks from our ticketing system and senior engineers to support business needs.


Additional responsibilities are to include however not limited to the following:
* Helpdesk ticket resolution and response completed promptly
* Perform daily operational support and monitoring of networking, VMware, Windows server in local data center and remote offices.
* Handling of IT assets and maintain strong documentation
* Maintain and monitor backups/restore
* Support audio/video conference and phone service
* Provisioning of new users, computers, and mobile devices
* Systems settings configuration and troubleshooting
* Installation and maintenance of laptop and other related devices
* Supporting automation initiatives
* Other duties and projects as assigned


Education:
BS degree in computer science or related field
Current Cisco, VMware, or Microsoft Certification desired


Experience:
5+ years of System Administration and Helpdesk Support experience


Skills:
Installation, Configuration, and troubleshooting of the PC/Laptops/Printer/Mobile, Network, Servers, Backups, and VMware
Strong Experience in Configuration & Troubleshooting of Windows 2019-2022 Servers and Windows 10-11
Knowledge of Active Directory, Group Policy, DNS and DHCP, RAID types, Skype for business, servers and virtualization
Resolve issues with Microsoft 365, Email, Teams, skype for business, Mobile device management
Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions, and Antivirus/Malware solutions.
Experience in performing daily tasks like monitoring Backups and Restores of critical data
Experience in performing daily tasks for Data Center/Server room like monitoring services status
Enthusiastic about learning new technologies
Flexibility to work with other time zones
(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
(Teamwork) Work with teams globally to implement large-scale IT initiatives.
(Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages
Pluses:
Scripting/Power Shell and Automation


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.