Do you enjoy the challenge of taking complex, technical information and creating content that is easy to understand for your target audience?
Do you like working in a fast-paced, deadline-oriented environment?
Well, this may be the role for you. Ready to make your mark?
In this role, you will work closely with Compliance, Development and QA to design and create content for both internal and external clients.
Typically, you will spend your day determining which issues have documentation impact, researching agency websites for electronic filing and payment requirements, creating and updating help instructions and release notes, and reviewing user interfaces for consistency, accuracy and grammar.
To thrive in this role, you must be comfortable working in a fast-paced environment with ever-changing requirements and priorities, and set deadlines. You must be able to understand complex payroll tax concepts, and create content that is clear, concise, and targeted for payroll tax professionals, as well as internal clients who support these professionals.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
What you'll do:
What you can expect on a typical day:
Review Issues. Each day you will review issues for documentation impact. You will meet regularly with your teams to provide progress updates, and stay up-to-date with what they are working on.
Develop/Update Content. You will create and maintain clear and concise content, including help, electronic filing and payment instructions, training guides, job aids, how-to documents, release notes, file import specifications, installation and API guides, and other client-facing materials. Your writing style will closely mimic that of other writers to ensure a consistent voice.
As part of this effort, you will:
Review compliance changes to ensure that text and messaging is consistent and grammatically correct, and that it adheres to company standards.
