Digital Learning at UT is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.
The Senior CRM Analyst supports the Digital Learning department by leading strategic efforts to implement and support Salesforce platforms. This position is responsible for conducting business analysis, solution oversight, configuration, development, and implementation of changes into the Salesforce platform. Responsible for research of new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. Position will work in lockstep with Digital Learning’s units, campus partners, and external vendors to provide technical support in the implementation and support of the Salesforce platform.
The salary range for this position is approximately between $105,000-$112,000 per year with the potential for a hybrid working capacity.
Qualifications
Job Duties
Salesforce Administration:
Oversee the day-to-day administration of Salesforce, including user management, system configuration, data integrity, and maintenance.
Implement and manage Salesforce customizations, including custom objects, workflows, and automation.
Develop and maintain reports and dashboards to provide actionable insights for various stakeholders.
Troubleshoot and resolve Salesforce issues, collaborating with end users, technical support, and external vendors as needed.
Coordinate and execute software release practices, including creating and validating deployment packages, and executing deployment steps.
Exercises broad latitude in decision making to determine and implement objectives.
Serves as a Salesforce subject matter expert including business process design, architecture, programming, and system integration for Digital Learning operations.
Business Analysis:
Partner with key stakeholders to identify business needs and translate them into Salesforce solutions.
Conduct thorough business analysis to define requirements, map processes, and recommend improvements.
Works with campus partners, internal departments, and external vendors to define business needs, assess enterprise solutions, and to either build or obtain enterprise solutions.
Lead initiatives to optimize business processes, enhance user experiences, and drive efficiency within the Digital Learning Department.
Assist in developing and delivering training materials and user documentation to support system adoption and usage.
Project Management:
Manage and lead Salesforce-related projects, ensuring alignment with departmental goals and timelines.
Coordinate with cross-functional teams, including IT, academic departments, and external partners, to ensure successful project execution.
Monitor project progress, identify risks, and implement mitigation strategies to ensure project success.
Strategic Planning and Support:
Contribute to the development of Digital Learning strategies by providing insights and recommendations based on Salesforce data and trends.
Stay abreast of Salesforce updates, new features, and industry best practices to continuously improve system utilization.
Act as a liaison between the Digital Learning Department and Salesforce support teams, ensuring that the university’s needs are effectively communicated and addressed.
Provide expert recommendations on Salesforce solutions, including suggesting best practices and overseeing the implementation of chosen solutions to ensure alignment with departmental goals and industry standards.
Research new and emerging Salesforce related technologies.
Required Education and Experience:
Bachelor's degree
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
Preferred Experience:
Three or more years of progressively responsible experience in CRM technologies
Experience working in a higher education setting.
Understanding of ETL (extract, transform, load) technologies
Demonstrated proficiency in Microsoft Office applications, primarily Excel.
Demonstrated successful management of multiple short-term and long-term projects, independent completion of projects with accuracy, thoroughness and creativity, and timely meeting of deadlines under pressure.
Experience with complex data sets including manipulating, merging, restructuring and analyzing large data sets.
For full consideration, applicants must attach a letter of interest, resume, portfolio of your work and/or work sample, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT
