Job Description:

Position Details Req ID: req18282 Position Title: Administrative Support Specialist I - Senior Administrative Support Specialist Position Type: Staff Full-Time Position Number: AS9608 OSU Campus: Stillwater Department: Undergraduate Admissions Location Address:
219 Student Union
Stillwater, Oklahoma, 74078
United States Hiring Supervisor: Customer Service Coordinator Hiring Range
(Contingent upon available funding): 11.50 - 17.00, Hourly Work Schedule: 8:00 AM to 5:00 PM Some nights and weekends Faculty Appt Period: Job Summary:

This position is responsible for maintaining high-quality front-line customer service for prospective students and their families, faculty, staff, and other guests who visit or contact the Office of Undergraduate Admissions. Demonstrate initiative to ensure customers are always served quickly and accurately. Ensure exceptional customer service is provided to walk-in traffic, email inquiries, and in-bound phone calls. Provide accurate information and interpretive advice regarding policies/procedures for admission, new student orientation, residential life, and scholarships/financial aid. Keep up-to-date with general information about OSU and operational details (tours, events, document processing) of the Office of Undergraduate Admissions.

Maintain front office training resources. Interpret information from the University's client relationship management system CRM (Slate) and effectively communicate, track, and maintain prospective student admission status information. Ability to utilize software and web-based applications to understand where students are at in the application process then communicate it effectively. Acts as a liaison between Admissions Office and other prospective student offices in the enrollment management division as well as the academic colleges in the scheduling of prospective tour appointments. Assist in researching information requests and topics for the department. Requires an excellent customer service attitude and an ability to work and participate in a team environment. Maintain confidentiality and sensitivity in handling student information. Provide assistance with daily tour communications.

Ability to lift 45 lbs.

Monday - Friday, 40 hours per week; will be required to work some Saturdays as needed to support recruitment programs.

Special Instructions to Applicants For full consideration, please add cover letter, resume and three professional references with contact information to the application. Education & Experience Position Qualifications:

Required Qualifications:

High School/GED

One year of office/clerical experience with a background in customer service. Post-secondary education may substitute for years of required experience.

Experience with Microsoft Office products, including Outlook, Word, and Excel required. Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries. Must have the ability toorganize workload effectively to meet deadlines, have an attention to detail, and work well under pressure. A high level of professionalism required.

Job requires a high level of internal and external public contact serving as a liaison between the Admissions Office, various academic units and other organizations within the University. Promote and represent the University as the initial point of contact with prospective students, their families and high school counselors. Provide exceptional customer service to the public and accuracy in disseminating information is required. Interpret information from the University's client relationship management system CRM (Slate) to effectively communicate and track prospective student admission status information. Work effectively within a team environment while also having ability to independently complete projects and duties. Demonstrate professionalism, a high level of organization, and sensitivity in safeguarding confidential information. Consistently maintain professional organized work space of front office. Must possess excellent interpersonal skills and strong written and verbal communication skills are necessary.

Preferred Qualifications:

Bachelor's Degree

Three years of office/clerical experience with an extensive background in customer service. Post-secondary education may substitute for years of required experience.

Experience with Microsoft Office products, mainframe systems and CRM (Slate). Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries. Must have the ability to organize workload effectively to meet deadlines, have an attention to detail, and work well under pressure. A high level of professionalism required.

Knowledge of Slate CRM; Knowledge of Microsoft Products; database programs; telephone courtesy; use of copier and scanner.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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