Job Description:

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Job Title:ATS Support AnalystDepartment:Health System Shared Services | Automated Transport System

Job Description

Under the supervision of the Automated Transport System (ATS) Manager, the ATS Support Analyst is responsible for continual monitoring of system performance and promptly responding to and resolving any system issues. The Support Analyst is also responsible for supporting end users to ensure that ATS services them effectively. This requires excellent customer service and front line technical support. This position demonstrates an effective combination of analytical, mechanical, interpersonal, communication and decision-making skills.

Minimum Qualifications

High School diploma, 1 year of computer systems and customer service experience, strong interpersonal and communication skills. Preferred Qualifications: Bachelor's Degree in Computer Science, Business, or related field. Three or more years of experience in customer service or IT/technical troubleshooting role. Also prefer experience working with automated systems and working in a hospital setting.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.


• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.


• Paid vacation and sick leave, including short and long-term disability and paid parental leave.


• Get the most out of the Public Service Loan Forgiveness program.


• And much more!

Location:Rhodes Hall (0354)Position Type:RegularScheduled Hours:40
Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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