Job ID: 24-17279 Type: Regular Full-Time # of Openings: 1 Category: Customer Service & Support Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
This position is remote and full time. Candidates must be located in Eastern Time Zone.
Bilingual English/Spanish is required
The Customer Service Call Center Operator is responsible for answering and processing all incoming calls to the SSDA (Social Security Disability Assistance) department. The goal is to provide one-call resolution whenever possible, ensuring efficient and effective service to claimants, family members, Social Security offices, doctor's offices, and other callers. This role also includes processing incoming faxes, voicemails, and assisting with administrative tasks as assigned.
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program whenever possible.
Key Responsibilities:
Answer and process all incoming calls to the SSDA department, providing one-call resolution whenever possible.
Enter detailed notes in the system regarding each call, utilizing the database to assist callers.
Task the appropriate team members to take further actions if needed.
Process incoming faxes and assist with mail processing.
Handle voicemail messages and respond accordingly.
Perform additional administrative tasks as assigned during downtime.
Qualifications
High School Diploma or equivalent required.
Bi-lingual English/Spanish is required.
2+ years of experience in customer service (phone, in-person, or call queue style).
Excellent communication and customer service skills.
Strong problem-solving and multitasking abilities.
Proficient in using database and computer systems.
Background in claims, insurance, customer care, etc. Knowledge of medical terms preferable.
Strong oral and written skills a must.
Benefits
We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.71 - $18.75 hourly and will be based on a number of additional factors, including skills, experience, and education.
The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
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