Job Description:

SUMMARY

Under the direction of the CYBHI – Project Manager, the Outreach Specialist is responsible for managing Heluna Health’s CYBHI outreach strategy and deliverables. This position will work closely with the CYBHI Project Manager and Assistant Manager to design and execute outreach infrastructure, servicing 400+ grantees over a two-year grant period. The Outreach Specialist should understand the context of assignments and be flexible and adaptable to changing priorities.

In addition, this position requires excellent interpersonal and communication skills. Must submit a resume with the application.

This is a temporary, grant-funded, full-time, benefited position. This role will be primarily onsite at fixed, mobile, and designated site operations. Remote work may be required for this program.

ESSENTIAL FUNCTIONS

• Work closely with CYBHI Project Management to ensure that the program meets its outreach objectives and that the outreach strategy is delivered throughout the program’s life cycle.


• Provide premium support to a variety of stakeholders including grantees, partners, subject matter experts, learning specialists and others.


• Directly triage or implement infrastructure to triage grantee questions.


• Continuously update and maintain internal knowledge base to better assist grantees.


• Support the Project Manager in the creation and implementation of the Grantee Help Desk mechanism and policy.


• Must be able to work with subject matter experts to deliver technical assistant in grant administration and behavioral health interventions to grantees.

JOB QUALIFICATIONS

• Have a professional, positive attitude and work ethic.


• Excellent communication skills, both oral and written.


• Ability to work both independently and cooperatively.


• Working knowledge of Microsoft Office applications. Experience with Monday.com preferred.


• Must be comfortable speaking in public.

EDUCATION/EXPERIENCE

• High School Diploma and two years of experience in customer support.

PHYSICAL DEMANDS

• Must be able to stand, walk, sit and drive as needed throughout the day for extended periods of time.


• Must be in good physical condition to perform job duties requiring frequent use of the entire body.


• Frequently required to use a computer, phone for extended periods of time.

Stand                                                 Frequently

Walk                                                  Frequently

Sit                                                      Frequently

Handling / Fingering                     Constantly

Reach Outward                              Occasionally

Reach Above Shoulder                 Occasionally

Climb, Crawl, Kneel, Bend            Occasionally

Lift / Carry                                       Occasionally - Up to 50 lbs

Push/Pull                                         Occasionally - Up to 50 lbs

Talk/ Hear                                        Constantly

See                                                   Constantly

Taste/ Smell                                    Not Applicable

KEY

• Not Applicable                          Not required for essential functions


• Occasionally                              (0 - 2 hrs/day)


• Frequently                                 (2 - 5 hrs/day)


• Constantly                                 (5+ hrs/day)

WORK ENVIRONMENT

Indoors, temperature controlled with occasional travel outside to various locations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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