Our Warranty Claims position is responsible for managing and processing of warranty claims.
Prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completions. Acknowledge, record and process customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the company.
Correspond with internal customers, company representatives and communicate with internal departments regarding the status and outcome of warranty claims and programs.
This position works closely with our service department to ensure that the claims are accurate, complete and filed timely.
There are other important operational tasks and duties assigned, such as training internal service employees on warranty procedures and invoicing customers for their portion of warranty work orders.
A quick yet friendly approach is essential for this role where accuracy and attention to detail are a requirement.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations
Customer Service Skills
Responds promptly to customer needs
Encourages customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Written and Verbal Communication Skills
Teamwork - Contributes to building a positive team spirit Balances team and individual responsibilities.
Gives and welcomes feedback. Puts success of team above own interests. Supports everyone's efforts to succeed.
Qualifications & Experience Needed:
A minimum of one year of customer warranty claims experience, sales or manufacturing experience
General knowledge of Caterpillar machinery products (preferred).
A minimum of 2 years administrative related experience
You will need to be experienced using Microsoft Office such as Outlook and Word and demonstrate a disciplined ability to work with limited supervision.
The ideal candidate will have excellent verbal and written communication skills, be self-motivated, have attention to detail and be results-oriented
We offer a competitive benefits package that includes salary from $29.25 to $35.75, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about N C Machinery Co., please apply at www.ncmachinery.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
