Compensation: $34.17/hourly

The Crisis Hotline Supervisor supervises a person-centered integrated team responsible for providing assistance via the Compass Disaster Line. The Crisis Line Supervisor is responsible for ensuring Crisis Line Clinician's direct callers to the appropriate service or resource. Crisis Line Supervisor will ensure documentation is thorough, completed in a timely fashion and will provide support, guidance and feedback to Crisis Line Clinician's in a timely manner.

This is a Full-time, benefit eligible position. The schedule is Monday - Friday evenings from 4:00pm - 12:00am. Remote position open to Missouri residents.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

* Provide supervision of Crisis Line Clinician's to include at least one hour of face-to-face individual supervision, daily availability for consultation, and ongoing opportunity for skill development/training
* Lead weekly team meetings
* Ensure appropriate documentation and recording occurs within Compass Health's electronic medical record per policy
* Ensure culturally competent services are provided to meet the unique cultural needs of each caller
* Be knowledgeable of other human/social services for purposes of referral if Compass Health is unable to provide a service and maintain documentation of such referrals
* Function as part of a multi-disciplinary team
* Work to ensure all hotline shifts are covered
* Collaborate with community partners as necessary
* Other duties as assigned by Director of Access & Urgent Care Services

SUPERVISORY RESPONSIBILITY

* Oversees day-to-day operations and tasks of supervisees
* Completes performance development/AIM process
* Time card management - manages time sheets
* Ensures progress and development is made toward departmental strategic plan goals

* Bachelor's degree in social work, psychology or related field
* Master's degree in social work, psychology or related field preferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

* At least three (3) years experience working in behavioral health and (1) year supervisory experience preferred
* Working knowledge of DSM-V required
* Must currently be working towards a Bachelor's degree with a scheduled graduation date within 12 months of hire if not already obtained

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits


• Advancement opportunities


• Professional development


• Licensure supervision


• Mentor opportunities


• Tuition reimbursement


• Scholarship program


• Employee Assistance Program


• Headspace Access


• Paid time off & Paid Holidays


• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.