About Us Established in 1987, CIMTEC Automation is a leader in full-service, customized industrial automation services and products. CIMTEC Automation has become one of the industry's largest, most advanced, responsive and trusted automation products and engineering solutions providers for industries including: Automotive, Pharmaceutical, Food and Beverage, Consumer Products, Transportation, Oil and Gas, Utilities, Custom Machine Builders, and the Military.
As an Inside Sales Representative at CIMTEC, you will be a vital member of our sales and customer support team, based in our Charlotte, NC office. You will play a crucial role in generating sales, nurturing customer relationships, and providing outstanding support to our valued clients.
Responsibilities
Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company's services.
Prepare and generate customer quotes, and efficiently enter product orders into the system.
Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
Actively participate in regularly scheduled company and team meetings.
Be adaptable and willing to take on other responsibilities as assigned by the management team.
Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
Work with your outside sales reps daily to ensure orders get processed in an accurate timely manner.
Qualifications
Proven experience in inside sales, customer support, or a related field.
Exceptional communication skills, both verbal and written.
Strong ability to build and nurture customer relationships.
Goal-oriented, with a track record of meeting or exceeding sales targets.
Proficient in using CRM software and other sales-related tools.
Highly organized, detail-oriented, and able to manage multiple tasks effectively.
Self-motivated, proactive, and a team player.
Ability to adapt to a fast-paced and dynamic work environment.
Excellent problem-solving skills and a customer-centric mindset.
