United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Fraud Investigations Specialist
Date: Oct 1, 2024
Location: Vienna, VA, US, 22182 +7 more…
Company: United Bank
Job Description
The Fraud Investigations Specialist is responsible for daily fraud case intake, case creation, investigation, reporting and recovery/response efforts. This role requires the ability to conduct research, execute various risk mitigation efforts and provide clear documentation of all findings. The incumbent will investigate fraud cases including, but not limited to, first/third party check fraud, elder financial exploitation, and incoming/outgoing funds disbursement via multi-fraud channels.
Designation between levels I, II and III are contingent on a variety of factors, including, but not limited to: years of successful fraud experience, proven track record of efficiently recognizing fraud behaviors, expertise managing all assigned alerts and/or cases through Bank fraud software and leveraging technology and data analytics to its fullest potential are also considered. Proficiency in time/project management, overall knowledge of applicable laws/regulations, and ability to make sound recommendations and judgements will also be taken into account.
RESPONSIBILITIES:
Identify and detect fraud and deception by reviewing daily reports and utilizing multiple software programs to uncover fraud and take necessary actions to mitigate exposure.
Complete routine, intermediate and difficult fraud investigations with ease while gaining increased knowledge on complex fraud matters.
Responsible for investigating and processing check fraud claims with knowledge on recovering funds due to fraudulent acts.
Effectively research and analyze customer account activity, identifying irregular patterns; recognizing and actioning potential cases of fraud and takes mitigation steps to prevent future fraud.
Record data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.
Effectively manage all assigned alerts created through the Bank's fraud software identifying all fraud items and placing appropriate holds on the funds.
Utilize knowledge and experience to be an empathetic listener that can probe to get a victim to disclose the truth about the scheme/scam they are involved in.
Proven ability to cultivate and maintain positive relationships with law enforcement and external institution Risk/Fraud Departments to gain trust and provide long-term assistance with fraud cases.
Recognize fraud behaviors outside alert review through the examination of transaction records, customer data and account activity.
Commitment to time management and willingness to take on more alerts/assist with additional review without prompt.
Responsible for troubleshooting and resolving branch related questions and situations regarding, suspicious activity, bad checks and make consistent and accurate determination on account closings or other action as appropriate.
Intake and preparation of all Court Ordered Restitution payments.
Responsible for responding to internal/external telephone inquiries and emails for the Fraud Department.
Ensure proper and timely reporting of qualified events to the BSA Team for further action.
Qualifications
High School Diploma or equivalent required. Bachelor's degree highly desired
Minimum of two (2) years of fraud experience required.
Advanced analytical and organizational skills and demonstrates the ability to solve difficult problems by reviewing related information.
Knowledge of bank operations and procedures; including check, ACH, Merchant Capture, Wire, and other payment channel operating rules.
Self-starter with demonstrated ability to work both independently and efficiently.
Clearly demonstrates a sense of urgency and is able to work in a fast-paced, stressful, ever-changing environment with a focus on risk mitigation and client experience.
Excels at and is confident when taking inbound or making outbound calls to clients in a high production focused environment.
Advanced ability to learn and adapt to new information and technology platforms.
Flexible to work weekends, holidays and/or extended hours as needed.
Proven working knowledge of all related Regulations and Laws including Reg CC, UCC & Presentment Warranties as well as evolving fraud trends.
KEY COMPETENCIES:
Integrity
Fraud Prevention Measures
Appetite for Continuous Learning
Self-Motivated
Essential Functions:
Sitting for extended periods of time.
Ability to efficiently operate a computer keyboard, mouse and other computer components.
Ability to converse and exchange information with all levels of staff within organization.
Ability to observe, perceive, identify, and translate data
