We are looking for a General Manager, who will be responsible for driving revenue and EBITDA growth for a branch or multiple branches. This role is accountable for leading our teams and ensuring jobs are being completed on-time, correctly and to the satisfaction of our customers. You will collaborate with service managers, shop and support staff, technicians, customers, sales, engineers and others to help deliver best-in-class CertaSite service. This is a fast paced and demanding role with high visibility within the company.
COMPANY PERKS
Pay range $85,000-95,000 annually + bonus
Education & Certification reimbursement program
Referral bonuses starting at $1,000 per referral
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Management opportunities
Company giveaways
Opportunities for community service and charity involvement
Work at a mission-driven company, focused on people
Continued growth and expansion into new markets and products and services
WHAT YOU WILL BE DOING
Manage systems delivery process from order receipt to project completion
Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets
Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well-being of the company
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
Establish organizational structures. Delegate tasks and accountabilities including hiring, development, productivity, employee engagement and disciplinary responsibility
Coordinate and monitor the work of subcontractors to ensure professional quality, timely and cost-effective installation and delivery process. Monitor performance and implement improvements
Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications. Facilitate coordination and communication between support functions
Strategic Input and Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operation plans
Leadership role in developing, implementing and measuring standard work in our installation and service businesses
May plan and support sales and marketing activities
Owns complete project delivery process from point of signed sales order, through technician/sub-contractor, installation and customer sign-off and billing
Responsible for expanding customer base and growing Service agreement base
Works with the legal department to ensure full compliance with company contract requirements
Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction
QUALIFICATIONS
Bachelor's Degree in a related field or relevant related experience will be considered.
5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry
IDEAL QUALITIES
Master's Degree
7 + years of leadership experience within the life safety industry with previous Business Growth P&L responsibility
NICET Level 1 & 2 Certified
Knowledge and experience in organizational effectiveness and operations management
Knowledge of financial and accounting principles and practices
Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills
Superior management skills, excellent time management, planning, and forward-thinking skills
Must demonstrate ability to work with and influence peers and management
Expert familiarity with applicable codes (i.e., NFPA)
Who are we?
CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.
As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.
Our Mission: To provide a meaningful impact to as many lives as possible.
Our Vision: To be the most dependable and simplified life safety solution on the planet.
Our Values:
Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
Impactful – Our work makes a real difference in the world. We literally save lives, but that's just the beginning.
Innovative – We believe there is always a better way. We don't stop until we find it.
Genuine – We do what we say, and we mean it. We are authentic and dependable.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Available for occasional business travel, which may include nights and weekends, physical requirements may include, but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer
Equal Employment Opportunity/M/F/disability/protected veteran status
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
