Job Description:

Position Title: PM COORDINATOR

Location: San Antonio - San Antonio, TX

Position Type: Full Time

Job Category: Admin - Clerical

Description:

POSITION SUMMARY

Coordinates activities of field service technicians engaged in resolving customer problems and complaints concerning breakdowns of customer equipment and/or rental equipment or routine maintenance.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Answers all incoming service calls, during normal business hours, as well as after hours emergency service calls.
• Advises subordinates on handling difficult customer complaints, or handles complaints personally.
• Confers with managerial personnel to recommend changes in order to avoid recurring customer complaints.
• Coordinates all field service calls by creating work orders and assigning technicians to jobs based on the skill level of the technician.
• Records all service calls in dispatch log and tracks and reports daily average response time.
• Schedules PM maintenance with customers, as well as rental equipment and reports PM completion rates monthly.
• Reviews all field service work orders prior to closing, to verify that all costs are invoiced correctly.
• Monitors GPS periodically to ensure that all technicians are at the job site and compares GPS results to time cards daily.
• Issues and receives service purchase order numbers for sublet labor, van repair and other service related expenses.

Qualifications:

SKILLS & ABILITIES

Education: High school diploma or general education degree (GED)
Experience: One to three months related experience and/or training; administrative experience necessary
Computer Skills: Basic knowledge and abilities of Microsoft Office products

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

PI250856899

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