Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.

The Scheduling Coordinator will answer and respond to calls coming into the Clinic on the appointment line. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

This is temporary position lasting approximately 6 months where at the end of that time, needs will be reassessed.

Job Duties:

• Review appointment requests and schedule appointments accordingly
• Answer questions from contact center employees to resolve issues encountered on calls in regards to scheduling
• Maintain the Physician's Wait List, which includes monitoring the schedule for openings and moving patients as they occur
• Reschedule cancelled and/or blocked clinics
• Maintain current knowledge of Providers' Criteria, OON/In Network Insurances, Clinic employees/roles and procedures/protocols
• Respond to and appropriately document all emails, voicemails and Electronic Medical Records (EMR) inbox messages and requests, in a timely and professional manner
• Maintain ongoing tracking and appropriate documentation on appointments to promote team awareness and ensure patients and/or referring physician offices are provided with professional communication relative to the status of the request
• Make outgoing calls and receive incoming calls in a professional and pleasant tone of voice ? Use correct grammar, spelling and punctuation in all correspondence, written and verbally
• Assist with the Patient Portal as necessary

We are searching for a candidate who:

• is able to communicate effectively, both orally and written, with excellent listening skills and the ability to speak clearly
• is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.

Equal Opportunity Employer/Veterans/Disabled

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PI250758328