As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work
We are seeking a Manager of Client Services Projects at Thermo Fisher Scientific Inc. to lead a dynamic team in Rockville. You'll be responsible for driving our largest and most complex projects, ensuring flawless customer experiences, and encouraging an outstanding team environment. This role offers the opportunity to shape strategies, mentor team members, and implement innovative solutions.
A day in the life
Lead and Mentor- Guide a team of 4-8 direct reports, providing real-time feedback, setting stretch goals, and driving employee accountability.
Customer Advocacy- Serve as a customer advocate, providing detailed communication and recommending solutions to clients.
Project Management- Track and report project landmarks, coordinate tasks, and ensure accurate completion of action items. Assist team in closure of critical items impacting customer projects
Process Improvement- Identify, develop, and implement process improvements to increase team efficiency.
Collaboration- Drive consensus internally, resolve issues other managers, and involve other departments as needed.
Communication- Provide updates to internal and external partners regarding timelines, shipping issues, and resolutions.
Sales and Marketing Support- Participate in sales, marketing, and project kickoff activities as needed.
Keys to Success
Education
College degree required.
Experience
3-5 years of experience in supporting, leading, coaching and/or mentoring project management teams.
PMP certification and/or degree in a health-related field preferred.
Proven experience in customer service, cross-functional communication, and working within regulated systems.
Knowledge, Skills and Abilities
Strong interpersonal, written, and verbal communication skills.
Proficiency in MS Office Suite required
Knowledge of Project, Smartsheets, Jira, and Trackwise advantageous.
Eager to learn, goal-oriented, and skilled at managing multiple tasks in a rapidly changing environment.
Working Conditions
Environment- Hybrid office/remote setting with low to moderate noise levels.
Physical Demands- Continuous sitting, occasional walking, and lifting up to 20 lbs. Flexibility to work varying schedules and hours as needed. Occasional travel may be required.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
